employment law keywords/facts

• Training


  Short term, focused on helping a worker do their job well
• Development


  Long term, focused on helping the worker realise their longer-term potential
• Types of training


  • On-the-job
  • Off-the-job
• Types of professional development

  • On-the-job
  • Off-the-job
• Induction training


  Training to introduce a new worker to the business, place of work, co-workers, and their job
• Professional development


  Learning over a long period of time, often leading to vocational or academic qualifications, about developing the long-term potential of the employee
• Both training and development are essential for the long-term ability of businesses to be competitive both in the UK and globally
• Apprenticeship


  A long-term development programme for workers to learn job skills while they work through a mixture of on- and off-the-job training and study, leading to a vocational qualification
• Productivity


  Measured by output per person
• Skills shortage


  A situation in which businesses cannot recruit workers with the skills they need
• Customer service


  The service given to customers, including service at the time of sale and after the sale
• Motivation


  When workers are incentivised to work and to work efficiently, through pay and non-pay rewards
• Retention


  When workers can be kept employed by businesses rather than them leaving to work elsewhere