Anything that can be offered to a market for retention, acquisition, for use or consumption that might satisfy a want or a need. It includes physical objects, services and ideas.
Product
Consists of both tangible and intangible products
Three levels of product analysis
Core product
Formal/Actual product
Augmented product
Core product
The benefit or satisfaction that can be derived from a product
Core product of a bicycle in third world countries
Serve as means of transport
Formal/Actual product
The external features of a product such as styling, packaging, branding and others
Augmented product
Additional benefits and services which surround a product, e.g. guarantees, installation, free delivery
Product classifications
Consumer products
Industrial products
Consumer products
Products bought by final consumers for personal consumption
Consumer products
Soap
Bread
Cosmetics
Detergents
Classification of consumer products
Convenience products
Shopping products
Specialty products
Unsought products
Convenience products
Consumer products and services that the customer buys frequently, immediately and with a minimum of comparison and buying effort. They are usually low priced.
Convenience products
Soap
Bread
Newspapers
Convenience products
Marketers should make them available in convenient places so that consumers might have access to them
Business
Activity that seeks to make a profit by satisfying needs through selling goods or services to generate revenue
Selling
Exchange of goods or services for an agreed sum of money
Revenue
Total amount of money that the selling of goods or services produces for a business during a defined period of time
Goods
Tangible products - things you can touch
Services
Intangible products - things you can't touch
Profit
Amount of money a business makes after paying for its salaries and all other costs - revenue minus expenses
Loss
When business expenses are larger than revenues
A business has the opportunity to provide benefits beyond profits
A business can raise the quality of life by increasing society's general well-being
A business can raise the standard of living by increasing the buying potential of their employees
A business contributes to the interests of society by producing goods and services, providing paychecks and benefits, paying taxes, and donating
The Top 15 most livable countries have strong business environments and cultures, and most have strong social safety nets
Most of the very wealthy are self-employed business owners, who are much more likely than the salaried to be rich, 4X as likely to be millionaires
Risk
Possibility of losing money that the owner/owners invest in the business
Entrepreneurs
Business owners who see a new opportunity for a product or service and start firms that may lead to a high-growth business
Fundamental resources needed to create wealth
Entrepreneurship
Natural resources
Capital
Human resources
Knowledge
Business environment
Economic, technological, competitive, global and social forces that will either encourage or discourage the development of business
Stakeholders whose interests are influenced by an organization's activities
Owners
Customers
Employees
Suppliers
Distributors
Lenders
Nearby communities
Government regulators
Interest groups
Media
There are many changing forces in the current business climate that forces you to be alert
Key areas of the competitive environment
Being responsive to customers
Making continual improvement in quality
Finding ways to deliver new or better products/services
Striving for employee efficiency
The world is changing, and business operates in a global environment where many of their suppliers and customers can be halfway around the world
There are increasing pressures to operate ethically and in a socially-responsible manner
We live in an increasingly diverse environment, and we must learn to deal with different kinds of people
In order to succeed, you will need to cultivate personal skills needed in the workplace
Micropreneurs
Small-business owners who take the risk of starting and managing a business that remains small, lets them do the kind of work they want to do, and offers them a balanced lifestyle
Small business
Business that is independently owned and operated, is not dominant in its field, and meets certain criteria for number of employees and annual sales revenue