An analysis and evaluation process that businesses use to understand their current environment
Aim of environmental scanning
To identify trends, gaps, events, developments, and issues that will impact the businesses
Business environment
The internal and external factors that affect how the company functions, including customers, management, supply and demand, and business regulations
Micro environment
The environment which is in direct contact with the business organization and can affect the business straight away
Elements of the Microenvironment
Suppliers
Competitors
Marketing Intermediaries
Customers
Firm
Macro-environment / General Environment
An important dimension of the business environment that the businessman cannot directly influence or change, rather he has to change his plans and policies according to the changes taking place
Elements of the General Environment
Political Environment
Economic Environment
Social Environment
Technological Environment
Physical/Natural Environment
Legal Environment
Why is environmental scanning important to business?
It helps with the identification of broad factors and issues that will have a significant impact on businesses and their plans for the future
Aids in anticipating changes
Answers the question, "Where are we now?"
Provides a starting point for businesses' planning of goals, objectives, and actions that answer the question, "Where do we want to be?"
SWOT Analysis
A useful technique for understanding your Strengths and Weaknesses, and for identifying both the Opportunities open to you and the Threats you are faced with
Business Opportunity
A favorable set of internal or external circumstances that creates a need for a new business, usually presenting itself as a gap to be filled
Business Idea
A thought, impression, or notion of a business venture that could fill the gap; that is, satisfy a perceived need or solve a perceived problem
Approaches to business opportunity identification through study of the external environment
Observing Trends
Solving Problems
Finding Gaps
Criteria for an opportunity to be viable
Attractive: There must be market demand
Achievable: It must be practical and physically possible
Durable: It must be attractive long enough for the development and deployment to be successful
Value-creating: It must add value to the market
Businesses affected tremendously by the pandemic crisis
Those that rely on physical gatherings
Those that rely on mobility of people
Those that rely on non-essential needs
Characteristics of a design-thinking mind
Dynamic
Empathetic
Human-centered
Visual
Comfortable with Ambiguity
Reflective
Collaborative
Open to Taking Risks
Embracing of Failure
Optimistic
Engages in Prototyping
Creativity
The generation of ideas that result in the improved efficiency or effectiveness of a system
Entrepreneurial Creativity
The inclination to notice, the habit of discerning, the tendency to discover what other people don't yet see, and the capacity to act on insight to bring into reality things not before seen
Characteristics of a creative climate
A trustful management that does not overcontrol the personnel
Open channels of communication among all business members
Considerable contact and communication with outsiders
A large variety of personality types
A willingness to accept change
An enjoyment in experimenting with new ideas
Little fear of negative consequences for making a mistake
The selection and promotion of employees on the basis of merit
The use of techniques that encourage ideas, including suggestion systems and brainstorming
Sufficient financial, managerial, human, and time resources for accomplishing goals
The Most Common Idea "Killers"
"Naah."
"Can't" (said with a shake of the head and an air of finality)
"That's the dumbest thing I've ever heard."
"Yeah, but if you did that . . ." (poses an extreme or unlikely disaster case)
"We already tried that—years ago."
"I don't see anything wrong with the way we're doing it now."
"We've never done anything like that before."
"We've got deadlines to meet—we don't have time to consider that."
"It's not in the budget."
"Where do you get these weird ideas?"
Innovation
The process by which entrepreneurs convert opportunities into marketable ideas, a combination of the vision to create a good idea and the perseverance and dedication to remain with the concept through implementation
Types of Creativity
Material Creativity
Relationship Creativity
Idea Creativity
Organization Creativity
Event Creativity
Inner Creativity
Spontaneous Creativity
Dynamic mindset
The ability to shift between inventive thinking, where new ideas are generated, and analytical thinking, where ideas are tested to identify an appropriate solution
Empathy
The ability to see a situation from multiple perspectives such as the point of view of clients, end users, and colleagues
These various perspectives allow design thinkers to imagine solutions that meet the needs of the users
Human-centered design thinkers
Put the human experience at the center of problem solving where the lives of people, their challenges, and their ideas are closely and deeply examined by engaging with people in their everyday environments
Visualizing
Visual thinking speaks to a form of thinking that brings about new ideas
Bringing to life what was conceptualized in the mind
Comfortable with ambiguity
Design thinkers must be comfortable with ambiguity (or not knowing) while at the same time exploring information, generating ideas, and detecting patterns
Collaborative
Design thinkers engage with clients to understand what needs to be designed, with end users to understand their perspectives, and with other stakeholders to determine the context and existence of any constraints
Solutions are co-created through engagement with others
Reflective
Learning through action where the design thinker proposes a solution, creates an artifact that can be examined by others, and reflects upon the perspectives provided by others to improve upon the solution
Open to taking risks
There is a tendency to cling onto the status quo, which prevents the birth of new ideas, but design thinkers are comfortable with questioning the status quo to seek new opportunities
They examine constraints to understand why they exist and how they can be worked with
Embracing of failure
Design thinkers are not fearful that the ideas presented will not be received well or completely miss the mark
They do not view failure as something to be avoided but rather as a needed part of the problem solving process
They reflect on failure and use this information to move an idea into the next iteration
Optimistic
Design thinkers approach a problem with an attitude that all problems have at least one solution that will improve the situation from where it is currently
Engages in prototyping
Design thinkers view solution finding as an iterative process that requires refining and combining ideas to arrive at a final solution
They engage in prototyping to transform conceptualized ideas into tangibles for the purpose of gathering feedback on how a solution will work in the real world