FO LESSON 2 topic 3

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Created by
Andrea Laude

Cards (4)

  • TIPS FOR DELIVERING EXCEPTIONAL CUSTOMER SERVICE
    1. respond quickly
    2. use the right employees
    3. listen
    4. exceed customer's expectations
    5. respect your customers
    6. don't ignore the little things
  • BENEFITS OF GOOD CUSTOMER SERVICE
    1. customer loyalty
    2. word-of-mouth advertising
    3. business reputation growth
    4. product/service evaluation
    5. successful business strategies
    6. reduced risk of business failures
    7. reduced employee turnover
    8. improved employee morale
    9. increased efficiency
  • Research has shown that customer services is one of the biggest factors in a company's success.
  • the best customer service doesn't wait for problems to occur or big issues to arise