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• Reservations Manager or Supervisor


  Organizes staff duty rosters and makes decisions on whether and which bookings should be accepted based on the hotel's occupancy
• Reservations Clerk or Staff


  Takes incoming calls for accommodation reservations and inquiries, keeps accurate room inventory, and coordinates with the marketing and sales department closely for promos and vouchers
• Doorperson


  Greets arriving guests, helps them from their vehicles into the lobby, and halls taxis on request
• Valet Attendant


  Parks and retrieves cars on behalf of the avalling guests. Valet parking can be free of charge depending on the guest's arrangements with the hotel
• Parking Attendant


  Manages the entry and exit of the hotel's parking garage
• Bell Staff


  Helps guests with their luggage into and out of their rooms
• Private Branch Exchange (PBX) Operator


  Manages the smooth execution of all internal and external phone calls
• Concierge Staff


  Handles guest or visitor inquiries or directions, handles and accepts guest keys and mails, organizes taxis or valet parking, and attends to special guest needs of any sort like entertainment tickets for amusement parks and theaters, tour bookings, flight confirmations, and car rentals. The concierge also serves as the security in the lobby area if a separate security officer or team does not handle this
• Guest Relations Officer (GRO)


  Builds a more personal relationship with guests (in larger hotels). The front desk endorses guests with special needs, problems, or complaints to the GRO. GROs are also given the task of greeting and liaising with very important persons (VIPs) such as government officials, ambassadors, celebrities, and the like
• Front Desk Manager or Supervisor


  Trains, supervises, and motivates front desk staff; maximizes occupancy and revenue from the sale of hotel facilities and services
• Front Desk Agent


  Verifies reservations, registers guests, assigns rooms and keys, answers hotel calls and guests' inquiries, and coordinates with the housekeeping department for the status of the rooms; takes reservation requests for walk-in visitors
• Front Desk Cashier


  Monitors guests' history records, posts charges (expenses incurred by the guest for accommodation, meals, etc.) and payments to each guest folio (the master bill, account, or Invoice containing all charges incurred by the guest), resolves minor protests by departing guests, and handles cash and credit card transactions
• Night Auditor


  Balances daily transactions of the hotel, prepares revenue reports and produces statistics and summaries for the management, and also acts as a desk clerk for the night shift