Lesson 1

• Communication

  -Process of giving/recieving information through any means
• Ethics

  -A set of moral principles a person has to follow
• Intrapersonal com - "Self"
• Interpersonal com - Building relationships with other people "interaction" (social)
• Small group com - Trying to achieve one goal (e.g. Group study)
• Public communication - One speaker in front of an audience
• Mass media com - Using media platform "Social Media" (Online)
• Principles

  1. Be truthful and honest
  2. Active listening
  3. Speak non-judgmentally
  4. Speak from your own experience
  5. Strive to understand
  6. Avoid negative tone
  7. Consider the receivers preferred communication channel
  8. Do not interrupt others
  9. Respect confidentiality or privacy
  10. Accept responsibility
• Clarity - use simple language
• Correctness - proper use of grammar and punctuations
• Concreteness - Should always have evidence
• Completeness - Detailed
• Conciseness - Short & Direct to the point
• Courtesy - With respect
• Barriers of communication

  1. Physical Barrier
  2. Cultural Barrier
  3. Psychological Barrier
  4. Physiological Barrier
• Physical Barrier

  • Noise
  • Distance
  • Weather
  • Environment
  • Time
• Cultural Barrier (ethnocentrism)

  • Language
  • Beliefs
  • Religion
• Psychological Barrier (State of mind)

  • Perception
  • Anger
  • Low/High self esteem
• Physiological Barrier

  • Hearing impairment
  • Ill-health