LO4

• Key aspects of best practice


  • Being non-judgemental
  • Respecting the views, choices and decisions of individuals who require care and support
  • Anti-discriminatory practice
  • Valuing diversity
  • Using effective communication
  • Following agreed ways of working
  • Provision of training and professional development opportunities for staff
  • Mentoring, monitoring and performance management of staff
  • Staff meetings to discuss issues/practice
• Examples of discriminatory practice


  • Prejudice
  • Inadequate care
  • Criminal
  • Needs and Wants are not met
  • Abuse and neglect
  • Breach of health and safety
• Prejudice


  • A nursery nurse who thinks that children from a certain post-code are common and treats them less favourably than others
  • A carer in care home who thinks people with colour are and refuse to take care of them
• Inadequate care


  • A nurse in nursery sit children to the TV to keep them quite
  • Provide the same meal to the resident in a care home residential
• Abuse and neglect


  • Verbal: Mocking, Making Jokes, Swearing
  • Physical: Rough case, Intentional/Unintentional
• Breach of health and safety


  • Not provide any activities to a child because he has learning disability and hard to communicate
  • No risk assessment in place
  • Not having any first aid equipment
  • Staff are not trained manual handling
  • Equipment are not checked regularly
• Appropriate action to promote EDR

  • Reporting an incident to the relevant authorities
  • Reporting to management
  • Reflecting on your own attitudes
  • Changing your practice, or encouraging this in others
• Methods of challenging discrimination


  • Challenge at the time: Explain the issue to the individual and make them reflect immediately
  • Challenge afterwards through procedure: Report the issues and instigate disciplinary action against the person, verbal warning
  • Challenge afterwards through staff training, workshops, assemblies, long-term campaigns
• Whistleblowing


  • Raising concern with supervisor/manager, they will listen to the issue and make improvement to prevent the issues never occurs
  • If they are not doing any improvement, someone who works / using the setting needs to Whistleblowing to outside authorities such as CQC
• Advocacy


  Provide to people who are difficult to represent themselves to maintain their rights
• Ways of dealing with conflict


  • Active listening
  • Remain calm
  • Being empathetic and objective
  • mentoring and monitoring
  • Apply values of care