HPC FLO (MT)

• OCC


  Occupied - occupied by paying guest
• VR


  Vacant Ready - vacant room, already made up and ready for occupancy, have been check by supervisor
• VD


  Vacant Dirty - vacated but not ready for occupancy since it is still dirty or still made up. It is also termed as ON CHANGE.
• VC


  Vacant Clean - room was already made-up and clean but yet ready since it was not yet checked by the supervisor.
• OOO

  Out of Order - room under renovation or not fir for occupancy since it requires maintenance work or repair.
• BLO


  Blocked - reserved for guest who is expected to arrive within the day.
• NS


  No Show - room is reserved but not used or the reservation has been canceled.
• SO


  Slept Out - Guest is assigned a room but did not sleep on his bed.
• Very Important Persons (VIP)


  well renowned guest like high-ranking officials, executives, etc. who warrant special treatment and handling.
• Very Very Important Person (VVIP)


  a highly renowned person deserves extra special treatment like dignitaries, ambassadors, etc.
• Free Independent Travelers (FIT)


  Foreign Individual Tourist tourist or travelers traveling alone not joining any tour group
• Joiner


  person joining another guest in the same room.
• Bath Mat


  Linens and Towels
• Occupied is the condition of the room which means that the room must be avoided because guest doesn't wish to be disturbed
• Bath Mat


  Linen used to keep the guest from slipping in the bathroom floor
• Wet and Dry Surface Cleaning


  Required if an area has a foul odor
• Room status condition is occupied if the room is not available for occupancy because a guest is currently occupying the room
• Blanket


  A bed linen in between of a 2nd sheet and 3rd sheet
• DND Sign


  A printed material which informs housekeeper that guest doesn't wish to be disturbed
• To protect guest from cold floor and to avoid slips, they need a bath rug with a measurement of 25"X30"
• Laundry Bag


  Where guest items to be laundered can be placed
• In public areas, hotel prefers to use liquid hand soap compared to cake soap for easy maintenance and more sanitary reason
• Kitchen and storage areas are back of the house area
• Mud


  A dirt that absorb excess with cloth, wash with water and detergent and rinse well
• Ashtray


  Guest and Bathroom Amenities
• Bed Cover


  Linen used to protect the sheets from dust and adds beauty to the bed
• Receive Briefing


  First activity done by the housekeeper
• Mechanical Action


  Wiping by the used of rags is what type of cleaning element
• Coffee and Tea


  A dirt that if fresh use warm water, if old use water and carpet shampoo, sponge with foam and wipe with cleaning cloth
• Urine


  A dirt that needs to be sponge with salted water and follows solution of weak ammonia, rinse well and dry
• Furniture and equipment are regularly checked for damage by the engineering and maintenance department
• Night turn-down is the condition of the room done from 6:00 pm onwards
• Shampoo


  Guest Bathroom Amenities
• Amenities are provided to the guest to make their stay more comfortable and enjoyable
• Hanged on the doorknob outside the room to inform the housekeepers that the guest wish his room to be service, is known as the make up my room sign
• Bed Sheet


  Linens and Towels
• Vacuuming is done in all different areas of the hotel
• Glasses in the guestroom must be uncovered
• Thermo Jug


  Kitchen and Dinnerware
• Bed Pad


  Linens and Towels