k

• Housekeeping


  Systematic process of making a home neat and clean
• Housekeeper


  A person who is responsible for administering housekeeping maintenance and for insuring that everything is in order
• Types of Housekeeping


  • Domestic Housekeeping
  • Institutional Housekeeping
• Domestic Housekeeping


  Maintaining cleanliness and orderliness of a house
• Institutional Housekeeping


  Housekeeping maintenance applies to commercial lodging establishment like hotels, motels, resorts, inns and apartels
• Hotel


  Building that is used for regular reception, accommodation, or lodging for travelers and tourist with a provision of services for a free
• Resort


  Any pleasant place and atmosphere that gives rest and relaxation, accommodation, and recreational facilities to travelers and tourist for a fee
• Tourist inn


  Lodging establishment that does not meet the requirements of an economy hotel, caters to transients
• Apartel


  A building that contains independent furnish and semi-furnished apartments that are leased to travelers and tourists who are staying on a more or less long term basis
• Motorist hotel motel


  Building with several separate units that is located along highways with parking space wherein motorist may obtain lodging
• Housekeeper's office


  The main administration center of the department
• Control desk room


  The main communication center wherein housekeeping information is received and coordinated with other departments such as front desk, banquet, etc. This is also the place where the staff reports for duty and checks out as well
• Lost and found room

  The area where misplaced items of guests are claimed
• Linen room


  Where current linens are stored for issue and receipt. This room must be adjoined with the in-house laundry for fast collection of soiled linens and uniforms
• Uniform room


  The room where staff uniforms are stocked. In smaller hotels, this can be combined with the linen room
• Housekeeping store


  Room that stores stocks of linens and uniforms
• Heavy equipment store


  Room where bulky cleaning equipment such as vacuum cleaners, carpet shampoo machines, among others are kept
• Tailor room


  Room for in-house tailors who stitch and mend damaged linens and uniforms
• Upholstery and furniture yard


  Area where damaged upholsteries and furniture are stored
• Floor linen room


  Each hotel guest floor must have a floor linen room to keep the supply of linens, guest supplies, and cleaning equipment supplies
• Flower room


  Room where the florist prepares flower arrangement for display at various department of the hotel
• Housemen


  Male cleaning personnel that are assigned to clean public areas
• Tailors or upholsterers


  They mend uniforms, linens, and upholsteries
• Gardener


  He or she maintains the landscape and gardens of the hotel
• Fire extinguisher


  Fire fighting equipment in a high pressure gas canister containing dry chemical carbon dioxide or water
• Electronic key card


  To enable guests to enter hotel rooms and even access elevators for security and control
• Executive housekeeper


  The head of the housekeeping department. Is responsible for the hotel policies, procedures, and standards related to housekeeping operation.
• Assistant housekeeper


  He or she heads the shift in a twenty-four hour housekeeping service. He or she explains the executive housekeeper's polices, procedures, and standards to all housekeeping supervisor.
• Control desk supervisor


  He or she coordinates with various such as housekeeping personnel, maintenance department, and front office department regarding guest room maintenance and cleaning status.
• Laundry manager


  He or she leads the washermen, dry cleaners, ironers in cleaning linens and uniforms.
• Uniform room supervisor


  He or she is responsible for keeping uniforms in safe storage. The uniform room supervisor issues clean uniforms to hotel staff and coordinates with the laundry for cleaning of soiled uniforms.
• Floor supervisor


  He or she directs the cleaning and maintenance of guest room. He or she also controls the resources of the floor such as room attendants and housemen; bed and bath linens; guest room amenities; and cleaning materials and equipment.
• Public area supervisor


  He or she is ensures the cleanliness, maintenance, and upkeep of the hotel's public areas.
• Horticulturist


  He or she responsible for the maintenance of all landscapes and gardens, heading a team of gardeners, of the hotel property.
• Florist


  He or she arranges flower displays for various department of the hotel.
• Room attendant


  A common title for both men and women, women room attendants are also called as chambermaids, housemaids, or room maids. Room attendants are responsible for cleaning and maintaining guest rooms according to the hotel's procedures and standards.