The monitoring, checking and testing of materials and components throughout the production process to ensure they conform to acceptable standards and tolerances specified within the Quality Assurance policies set out by the company
Quality Assurance
A series of planned actions and procedures are set up to check the product before, during and after manufacture
Quality control inspection checks take place throughout the production process, and are performed in conjunction with strict guidance documentation produced by the company and the client
What might be wrong with the raw materials?
Dimension
Defects
Warps, twists or bows in wood
Damage from transport or storage
Typical quality control tests
Size tests for dimensional accuracy
Tests on electronic circuits
Tests to check parts have been welded together properly
Visual inspection to check quality of finish
Tests to check colour – matched against a sample
Tests to check strength of parts
Chemical analysis (e.g. moisture content or chemical composition)
Many of these tests will be performed by the people manufacturing the items, although some are done by specialist QC checkers
In most cases a sample of a product is tested, e.g. 10 out of every 1000 manufactured
High Volume Production
Continuous production of standardised items over a long period of time
High Volume Production
Not employed by industries that undergo rapid changes in fashion or technology
Aim is to make as many products as possible in the most efficient manner possible and to make those products as consistent and identical as possible
Measuring devices
Vernier callipers
Micrometerscrewgauge
Co-ordinateMeasuringMachines
GONOGOgauges
High Volume Production
Aluminium cans
Plastic bottles
Ford Model T
Example of High Volume Production
Economies of scale
What makes it possible for products made in high volumes to have a lower unit cost
Tolerance
The minimum and maximum measurements specified, as every object cannot be guaranteed to meet the exact specifications when produced in large quantities
Factors that allow lower unit cost in High Volume Production
Buying large quantities of parts and materials at lower cost
Lower wages - unskilled workers or robots/automated processes
Fast, efficient production
Some products require great accuracy and may have tolerances of +/- 0.001mm
High Volume Production
Requires large investment in capital for specific, purpose built equipment and automated systems
Processes suitable for High Volume Production
Injection moulding
Blow moulding
High pressure die casting
Press forming operations
Continuous flow
Products made on a production line, one process after the other, usually highly or fully automated
Repetitive flow
Production broken down into sub-assemblies, which are assembled together at the end of the process
GONOGO Gauges
Used to check that specific parts are within tolerance
Batch Production
Many commercial products are made in batches, from just a very small number up to several thousand
Batch Production
Often used by industries where change occurs fairly frequently, where the type of product remains similar but the exact nature changes regularly (e.g. seasonal products, fashionable products, hi-tech products)
How to ensure consistency
Jigs
Formers
Templates
Moulds
Batch Production
Equipment must be flexible enough to manage different versions of similar products, more general purpose than High Volume but still capable of consistent, accurate and quality manufacturing
Batch Production
Processes are more labour intensive and require more skill than High Volume Production
Processes used in Batch Production
Vacuum forming
Sand casting
Investment casting
Machining operations such as turning and milling, often CNC
Steam bending
Sewing
Gantt Chart
Provides a clear schedule to help to plan and track specific tasks against a time frame
One-off Production
Also known as bespoke or custom made, often referred to as job production in engineering
One-off Products
Bespoke tailoring
Custom-made sports equipment or musical instruments
Bespoke furniture
Critical Control Points (CCPs)
Key stages of the project at which QC checks are performed
One-off Production
Very expensive due to highly skilled craftspeople working carefully and methodically, and use of high quality, expensive materials
Gantt Chart
Each activity is represented by a row
Coloured rectangles are used to represent the start and end of each activity
The right hand end of the table represents the planned end date
Scrum
A management tool originally used in software development, but has made its way to other industries
One-off Production
Uses traditional, general purpose tools and equipment at a lower cost than High Volume Production
Quality Assurance (QA)
Putting into place all the actions which are required to ensure Quality, a responsibility of everyone that should be built into the process from day one
Scrum
1. The team divides tasks into short timescale 'sprints'
2. The team attend daily 'Scum updates' where individuals feedback their progress towards the team goal
3. The distribution of tasks can be updated based on these meetings
Six Sigma
A set of tools designed to minimise defects
Six Sigma was introduced by Motorola in the 1980s
Total Quality Management (TQM)
A philosophy designed to ensure the products being manufactured are all consistent and of good quality, using the principles of 'continuous improvement' (kaizen) in every part of the manufacturing process