Have a thorough understanding, Foster positive team environment, Effective expressing ideas, Believe in yourself, Talk less, Listen, Be attentive, Take your temperature, Be aware of your body language
Positive team environment
Imposes retail + Service sales
Talk less
Listen more
Be aware of your body language
Don't cross arms, Nod head to acknowledge
Service Record Card
Not for clients use
Intake form
Can be used when calls client to make an appointment
Consultation
Discussion of clients needs, how to achieve it, Performed of every single service
Consultation Method
1. Intake form
2. Effective listening
3. Consultation
Consultation should not be more than 15 minutes
If client is late, they should be informed of late policy
Even though client is fuming, stay detached
Ultimate goal
Make the client happy, Find out why they're unhappy
You're most likely to attract client if you manage relationships tactfully, sensitively with professionalism and respect
If client is gossiping, change subject as soon as possible
Keep private life private
Communicating to Manager
1. Problem solving
2. Get facts straight
3. Be open and honest
4. Don't gossip
5. Participate proactively
6. Thank manager for feedback & guidance
Workplace needs to be freshly cleaned
Upsell services to clients
Review consultation and intake form
Fill out forms and self-evaluate
In a consultation- ask how recently they shampooed their hair
