Motivation, ability,roleperceptions and situationalfactors (behavior and performance would be low when any one of them is low)
Motivation
The forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior
Motivation
Direction: the path along which people engage their effort
Intensity: amount of effort allocated to the goal
Persistence: continuing the effort for a certain amount of time
Ability
The naturalaptitudes and learnedcapabilities required to successfully complete a task
Ability
Aptitudes: naturaltalents that help employees learn specific tasks more quickly and perform them better
Learned capabilities: skills and knowledge that a person actually acquired
Competencies
Skills, knowledge,aptitudes and other personalcharacteristics that lead to superior performance
Role Perceptions
They understand the specific tasks assigned to them
They understand the priority of their various tasks
Understanding the preferred behaviors to accomplish the assigned tasks
Situational factors
Conditionsbeyond the employees immediate control that constrain or facilitate behavior and performance (e.g. time, budget and physicalworkfacilities)
Personality
The relatively enduring patternofthoughts,emotions, and behaviors that characterize a person, along with the psychologicalprocesses behind those characteristics
Personality Determinants
Nature: the genetic or hereditary origins
Nurture: the person'ssocializations,lifeexperiences and other forms of interactions with the environment
The Five Factor Model of Personality
Conscientiousness
Agreeableness
Neuroticism
Openness to experience
Extroversion
Conscientiousness
A personality dimension describing people who are careful,dependable and self-disciplined
Agreeableness
A personality dimension describing people who are courteous, good-natured, empathic and caring
Neuroticism
A personality dimension describing people with high levels of anxiety, hostility,depression, and self-consciousness
Openness to experience
The extent to which people are sensitive, flexible, creative and curious
Extroversion
Characterizes person who are outgoing,talkative, sociable, and assertive
Conscientiousness and emotionalstability (lowneuroticism) are motivational components because they energize the willingness to fulfill work obligation within established rules (conscientiousness) and to allocate resources to accomplish those tasks (emotionalstability)
Extroversion is associated with performance in sales and managementjob, where employees must interact with and influence people
Agreeableness is associated with performance in jobs where employees are expected to be cooperative and helpful
People high on the openness to experience tend to be more creative and adaptable to change
Self-Concept
An individual's self beliefs and self-evaluations
Self-Concept
Complexity
Consistency
Clarity
Self Enhancement
People are motivated to promote and protect a self-view of being competent, attractive, lucky, ethical and valued
Self-Verification
People are motivated to verify their self-concept. People will usually prefer feedback that is consistent with their self-concept even when that feedback is unflattering
Self-Concept
Affects the perceptual process because employees are more likely to remember information that is consistent with their self-concept
The more confident employees are in their self-concept, the less they will accept feedback-that is at odds with their self-concept
Employees are motivated to interact with others who affirm their self-concept, which affects how well they get along with their boss and co-workers in teams
Self-Esteem
The extent to which people like, respect and are satisfied with themselves
Self-Efficacy
A person's belief that he or she has the ability, motivation, correct role perceptions and favorable situations to complete a task successfully
Locus of Control
A person's general belief about the amount of control he or she has over personal life events
Personal Identity
Consists of characteristics that make a person unique and distinct from other people in the social groups to which he has a connection
Social Identity
People define themselves in terms of the groups to which they belong or have an emotional attachment
Values
Stable evaluative beliefs that guide one's preferences for outcomes or courses of action in a variety of actions
Value system
Hierarchy of preferences
Personal values
Values that exist within individuals only
Shared values
Group of people holding the same values
Espoused values
Represent the values a people say, use and think
Enacted values
The values they rely on to guide their decisions and actions
Types of Values (Shalom Schwartz)
Openness to change
Conservation
Self-Enhancement
Self-Transcendence
Openness to change
The extent to which a person is motivated to pursue