ICLO Midterms

• Pre-Cruise Package


  Clients travel to cruise embarkation point and go directly to the ship, or spend a day or more exploring the port
• Air/Sea Package


  The simplest of Pre-Cruise experience
• Post-Cruise Package


  Exactly like pre-cruise packages, sold the same way, representing the same possible components, options and experiences
• Cruise Itinerary Types


  • Round-trip or Circle (vessel leaves from and returns to the same port)
  • One-way (cruise begins at one port and finishes at another)
• Round-trip Itineraries


  Tend to predominate at mass-market destinations such as the Caribbean
• One-way Itineraries


  Cruise lines that serve mass-market customers and destinations will use when logistics dictate
• Occupational Areas in Cruise Line Industry


  • Sea-based
  • Land-based
  • Offshore
• Sea-based typically refers to activities or operations that are conducted on or from the sea
• Land-based refers to activities that take place on land, as opposed to at sea or in the air
• Offshore generally refers to activities or facilities located at some distance from the shore, often in the ocean but not necessarily at sea
• Tipping Guidelines


  • Head Waiter - $0.25/guest/day
  • Waiter - $3.75/guest/day
  • Assistant Waiter - $2.00/guest/day
  • Stateroom Attendant - $5.00/guest/day
  • Bar - 10% of the drink
• Benefits of Working on a Cruise Ship


  • Travel to many attractive destinations and see interesting places
  • Chances to go ashore and see the sites
  • Meet people from all over the world and may forge some enduring friendships
  • Earn quite a lot of money
  • You can easily save money
  • You get free accommodation and food
  • No utility bills to pay
  • No transportation expense
• Drawbacks of Working on a Cruise Ship


  • Sometimes it is difficult to get a job on a cruise liner
  • Work long hours – 12 or 14 hours a day, 7 days a week
  • Accommodation for the cruise staff is very modest
  • Most cabins are situated on one of the lower decks and they do not have windows
  • You have to give up some of your habits and get used to those of your roommates'
  • Be at sea in all types of weather
  • Sometimes you suffer from severe sea-sickness
• Disadvantages of Working on a Cruise Ship


  • Long working hours
  • No day offs
  • Being away from the family for months
  • Expensive and poor WiFi connection
  • The food are not always the food you want
  • Small living quarters/Sharing living quarters
  • Your workplace is your home
  • Several rules/policies to follow
• Advantages of Working on a Cruise Ship


  • Travel Around the world while being paid in your job
  • Good lasting friendship in your contract with different cultures
  • Salary is Tax Free
  • Great Crew Parties
  • You get the chance to meet amazing guests
  • Discounts on items you purchase in the ship
  • Free Tours. Experience on tours
  • Acquiring skills
  • Save Money
  • Free accommodation, food and entertainment
• GOLD

  G - Greet and Smile

  O - Own the Problem

  L - Look the Part

  D - Deliver the Wow!
• Why it is fun to work in the ship?

  • Lots Of Cool Job Opportunities-Earn Dollars

  Seasonal or Year Round Work

  Opportunities To Climb The Professional Ladder

  Paid Travel To See The World

  Make International Friends (And Grow Your Worldly Network)

  Great Perks & Benefits (No transpo fare, no rental, no travel time, no taxes, no deduction)

  Save Money
• Requirements for Working in a Cruise Line

  • Passport

  Seaman's Book- BT/Crowd Management

  Medical Certificate-Physically fit

  Experience

  Ability to speak English well

  Passion for Service Excellence
• Different Job Opportunities in the Ship


  • Front Office

  Food and Beverage (waiter, Chef, Bar)

  Housekeeping

  Casino

  Shore excursion

  Retail and Marketing

  Entertainment

  Training and Development

  Cruise Division

  Human Resources

  Dispatcher
• Different Cruise Line Companies

  • Carnival Cruise Lines

  Royal Caribbean

  International Princess Cruises

  Norwegian Cruise Line

  Celebrity Cruises

  Holland America Line

  Disney Cruise Line

  MSC Cruises
• Factors Affecting Cruise Ship Worker Salaries

  • Tips and Gratuities

  Type of Position

  Experience

  Special Skills

  Size and Type of Ship

  Cruise Liner
• Cruise ship workers receive additional benefits apart from their salary, including room and board, medical care and meals, reducing living expenses while on board
• Cruise ship workers typically work longer hours, which adds up to more income for hourly employees, and they also usually receive highly discounted cruise rates for themselves and family members
• Engineer


  Can earn more than entry-level positions
• Cruise ship workers with more experience


  • Tend to make more and can be considered for promotions
• Highly skilled technical positions


  • Like IT specialists and electrical engineers usually earn a higher salary than employees in less skilled roles
• Larger ships that transport more passengers


  • Require employees to take on more responsibilities and typically provide higher wages than smaller ships
• Each cruise liner has a different set of standard wages for employees
• Cruise ship workers receive additional benefits apart from their salary, including room and board, medical care and meals
• This reduces living expenses while employees are on board a scheduled cruise
• Cruise ship workers typically work longer hours, which adds up to more income for hourly employees
• Cruise ship workers usually receive highly discounted cruise rates for themselves and family members
• Salary figures reflect data on Indeed salaries at the time of writing
• Salaries may vary depending on the hiring organization and a candidate's experience, academic background and location
• Different income scheme on the ship

  • Basic pay
  • Basic pay with incentives
  • Gratuity pay
  • Basic pay with gratuity
• Basic pay


  • Front office personnel
  • Staff positions
  • I.T positions
  • Facility position
  • Deck personnel
  • Engine personnel
  • Officers/managers
• Basic pay with incentives

  • Casino personnel
  • Shore excursion staff
  • Retail (gift shop) personnel
  • Cruise consultants
• Gratuity paid jobs

  • Waiter
  • Assistant waiter
  • Cabin attendant or stateroom attendant
  • Assistant cabin attendant
  • Bar servers
  • Spa attendants
• Basic pay with gratuity

  • Concierge
  • International ambassador
  • Head waiter
  • Shore excursion personnel
  • Housekeeping supervisors
  • Room service waiters
  • Entertainers
• Requirements on becoming a seafarer

  • Medical certificate
  • Passport
  • SIRB or Seaman's book
  • Basic training
  • Crowd management
  • NBI clearance