16. consumer rights

• Consumer rights


  • Right to clear and honest information before you buy
  • Right to get what you paid for
  • Right to goods and digital content that are fit for purpose
  • Right to services that are performed with reasonable skilled and care
  • Right to force to be good right free of charge or a refund or replacement provided
  • Right to a fair contract
• Citizens Advice Bureau (CAB)


  Can help with a variety of consumer problems, may recommend going to the Trading Standards Department
• Trading Standards Department


  Can investigate complaints about misleading descriptions or prices, can take action against people who break the law
• Office of Fair Trading


  Can take actions against traders who break consumer laws in certain situations
• Consumers cannot claim refunds or demand exchanges if they were aware of a problem when buying in a sale
• When you buy over the internet from a company trading in the UK, you are covered by more or less the same legislation as that which covers shop purchases