Housekeeping

• Front of the house


  (departments that have direct guest

  contact such as FRONT OFFICE, ROOM SECTION OF THE HOUSEKEEPING

  DEPARTMENT)
• Back of the house


  (departments that have limited

  guest contact such as engineering and maintenance)
• Functional group


  (group that handles issue are directly related to guests such as

  HOUSEKEEPING AND FOOD AND BEVERAGE)
• Administrative group


  (this includes departments that handle the behind the scenes details that keep the property running smoothly. These teams organize systems and processes that minimize chaos and manage administrative details such as SECURITY and ACCOUNTING)
• 3 departments that are concerned with accommodations are the:

  1. Front office
  2. Housekeeping
  3. Maintenance
• ROOMS DIVISION/ ROOMS DEPARTMENT


  In a full service, rooms division includes Front Office, Housekeeping, Security and Engineering departments for the main reason that these four specifically function because of the main product of the hotel, the guest rooms.
• FRONT OFFICE


  responsible for reservation, guest check in and check

  out, mail and information services, and concierge services. This department provides personalized service which creates a more lasting impression to the guests. Front Office is one of the most important departments of a hotel as they often offer the only contact between the guests and the hotel.
• HOUSEKEEPING


  keeps the hotel and the area clean, tidy, hygienic, and pleasant and performs the duties pertaining to decoration of hotel premises.
• SECURITY


  responsible in keeping the property, its guests and employees safe and secured from external hazards.
• Engineering and maintenance


  ensures that everything in the hotel is functioning. It takes care of repairing furniture and fixtures, and painting the required area. When the hotel is small, these works are contracted from an outside agency.
• FOOD AND BEVERAGE


  responsible for preparing menu, foods and managing inventory of food and beverage items. It includes food and beverage preparation and service for restaurant, lounge, coffee shops, bars, parties and room service.
• SALES AND MARKETING


  responsible in selling and marketing the hotel and its products.
• ACCOUNTING


  conducts all financial activities like producing bills and receiving payments, computing employees’ compensations and delivering payments. They also carry out the activities such as compiling monthly and annual income statements, depositing and securing cash, and controlling and monitoring assets.
• INFORMATION TECHNOLOGY (IT)


  responsible for keeping all of its equipment operational. The duties include maintaining telephone, hotel management software, internet etc. It is also responsible for implementing any new change required such as upgrading the software and hardware.
• HUMAN RESOURCE DEPARTMENT


  responsible for sourcing, interviewing and recruiting qualified staff for different positions. Benefits administration, training and promotion are some of their responsibilities.
• GENERAL MANAGER(GM)


  over-all in-charge of the entire hotel. He oversees all of the departments in the hotel. He is responsible in defining and interpreting all policies established by top management.
• RESIDENT MANAGER(RM)


  acts as the General Manager in his absence and represents the GM on interdepartmental hotel committees. He is the manager of the rooms department.
• FOOD AND BEVERAGE DIRECTOR


  directly reporting to the GM, the F&B Director is responsible in coordinating all food and beverage activities on a daily basis. He works directly with the chefs and F&B supervisors to create menus, manage food costs, uphold menu standards and control inventory.
• EXECUTIVE HOUSEKEEPER


  responsible in overseeing the entire housekeeping department to ensure delivery of quality service and exceptional guest experience thru provision of clean guest rooms and hotel facilities.
• DIRECTOR OF SECURITY


  responsible in ensuring safety and security of the guests, employees and the hotel property with the help of his team.
• DIRECTOR OF SALES AND MAKETING


  responsible in planning and implementing sales, marketing and product development to ensure target sales are achieved.
• DIRECTOR OF HUMAN RESOURCES


  also known as HR Director or Chief HR Officer. The Director of Human Resources is tasked in overseeing human relations systems, handling employee relations, ensuring compliance with regulations, managing budgets, assessing staffing needs, hiring employees, designing training programs and developing compensation and benefits plans.
• CHIEF ACCOUNTANT


  leads the finance department and other related operations to manage maximize the profitability of the property.
• CHIEF ENGINEER


  oversees issues such as repairs and renovations, create budgets for the maintenance department and hires and trains staff.
• INFORMATION TECHNOLOGY (IT) DIRECTOR


  responsible in daily support of IT systems, business systems, office systems, computer networks and telephone systems of the entire hotel property.
• HOTEL TYPES BY SIZE

  1. Below 200 rooms- very small
  2. Up to 200 rooms- small
  3. 200 to 399 rooms- medium
  4. 400 to 700 rooms- large
  5. More than 700 rooms- mega
• Airport Hotels


  accommodation located near the airport. The guests in

  transit use them for short stay. The hotel need not be connected with

  the airport to be able to operate.
• Boatels


  a boat with sleeping accommodation that is used as a hotel.
• City center


  hotels that are located in the heart of the city, usually near commercial areas.
• Motel


  these are small hotels usually located along highways that provide lodging and parking. Rooms are usually accessible from an outdoor parking area. Transient guests are the common guests of this type of accommodation.
• Floating Hotels


  also referred to as Cruise ships; hotels that are not located on solid ground, but with the facilities and services of that of a hotel.
• Resorts


  a luxury facility that is intended primarily for vacationers and is usually located near special attractions such as beaches and seashores, scenic or historic areas, ski parks or spas.
• Business Hotels


  hotels that cater to guests whose primary purpose of traveling is business.
• Bed and Breakfast (B&B)


  small hotels that provide breakfast meal in addition to accommodation to transient guests. The owner of B&B, who usually cooks the breakfast for the guests, usually stays in the same premises.
• Casino hotels


  Hotels that have entertainment facilities in the premise that provide accommodation mainly to guests interested in gambling. Normally, the points they earn when they gamble can be used to pay their accommodation.
• Service Apartments


  accommodations that are normally acquired by residential guests. Located in residential colonies, these types of accommodations offer almost all basic amenities such as kitchen, washing machine, dishwasher aside from the beds with once-a-week housekeeping service.
• ONE STAR


  this is sometimes a small to medium-sized hotel operated and managed by the owner and family. The ambience is more personal

  and the guest rooms are filled with basic amenities such as telephone and television.
• TWO-STAR


  often a 2-4 stores building with a more personal atmosphere. It is usually located near affordable attractions, major intersections and convenient to public transportation.
• THREE-STAR


  typically these hotels offer more spacious accommodations that include well-appointed rooms and decorated lobbies. An on-site medium-sized restaurant that typically offers all meals from breakfast through dinner is available.
• FOUR-STAR


  this hotel would be large, often standing as a part of a cluster of similar hotels with a formal appearance and very good services such as reception, front desk and bellhop. The hotels are most often located in the prime area of the city around shopping, dining and entertainment joints where hotels of the same caliber can be found.