CCM

• Coaching


  A process that aims to improve performance and focuses on the 'here and now' instead of distant past/future. To help a person change in the way they wish and helping them go in the direction they want to go. Coaching supports a person at every level in becoming who they want to be. Coaching builds awareness, empowers choice and leads to change.
• International Coaching Community (ICC): 'Coaching is unlocking a person's potential to maximize their own performance. It is helping them to learn rather than teaching them'
• Coaches


  • Catalyst
  • Facilitator
  • Action
• Health coach


  A professional who provides coaching or counselling services to clients who want to age well and build a healthy life. Help people bridge the gap between medical recommendations and the behaviors required to implement them.
• What a health coach does

  • Provide effective solutions and suggestions on health and fitness issues
  • Work closely with the customer health and wellness teams
  • Provide face to face employee/client support and education
  • Counsel and advise patients or healthy people to improve their overall health condition
  • Understand the prevailing health conditions
  • Identify the need for behavioral change to improve health status, reduce health risks and improve quality of life
  • Examine and record the vital signs (e.g. temperature, blood pressure, weight, height)
  • Involve in engagement strategies
  • Apply knowledge of medicine, diet, nutrition or relevant methods to suggest solutions
  • Set goals for exercise, diet, meditation or mental stress reducing techniques, etc. to clients
  • Work with the client with a positive and empathetic attitude to make them feel comfortable
• Case Management


  A collaborative process that utilises a comprehensive and holistic assessment, to identify needs, coordinate services, educate, advocate and empower clients and their support systems, with the aim of enabling them to remain in the appropriate care setting and achieving optimal care and cost-effective outcomes.
• Case Management is rooted in health and social services
• What does a Case Manager do

  1. Provides a range of services to assist individuals to achieve a better quality of life

  2. Based on the initial assessment of clients, formulate a plan and coordinate care for the individual and their families

  3. The case manager helps identify appropriate providers and facilities throughout the continuum of services, ensuring that available resources are being used in a timely and cost effective manner

  4. As an advocate for the clients, the case manager collaborates with other professionals in the healthcare delivery team to obtain the needed services
• Coaching and Case Management


  • Takes place in various settings
  • Coaching - Maximizing one's potential, Individual, Variety of goals
  • Case Management - Work with individual, family and community – complex and dynamic systems, Often associated with health and social issues
  • 2 sides of the same coin?
• Person-Centred Approach (PCA)


  • PCA operates on the belief that an individual has the capacity to understand, articulate and work through problems as well as making decisions on how to overcome them.
• Evolution of Coaching (and Case Management)


  Health Coaching is different from traditional roles medical/nursing/social work professionals have with patients or clients. Instead of directing patients on what they need to do, coaching assists the patient to achieve their own healthcare goals. It is a more person-centred than traditional interactions. This is done by listening more than talking. The Coach's role is to support, encourage and empower the patient to achieve their goals. Likewise, the case manager of today adopts a more person-centred and collaborative approach.
• Ethical Principles and Professional Responsibilities

  • Autonomy
  • Justice
  • Beneficence
  • Non-maleficence
• Autonomy


  Requires that the patient have autonomy of thought, intention, and action when making decisions regarding health care procedures. Therefore, the decision-making process must be free of coercion or coaxing. For a patient to make a fully informed decision, she/he must understand all risks and benefits of the procedure and the likelihood of success.
• Justice


  The idea that the burdens and benefits of new or experimental treatments must be distributed equally among all groups in society. Requires that procedures uphold the spirit of existing laws and are fair to all players involved. The health care provider must consider four main areas when evaluating justice: fair distribution of scarce resources, competing needs, rights and obligations, and potential conflicts with established legislation.
• Beneficence


  Requires that the procedure be provided with the intent of doing good for the patient involved. It demands that health care providers develop and maintain skills and knowledge, continually update training, consider individual circumstances of all patients.
• Non-maleficence


  Requires that a procedure does not harm the patient involved or others in society.
• Understanding the underlying values and principles of Case Management is important in resolving ethical dilemmas, whether they are related to end of live issues, experimental treatments, refusal of care or any other reason.
• The underlying values of case management are based on the belief that case management is a means for improving client health, wellness and autonomy through advocacy, communication, education, identification of service resources, and service facilitation.
• Ethical Responsibilities to Clients (Singapore Association for Social Workers)

  • Non-discriminatory Practice
  • Client Self-Determination and Autonomy
  • Informed Consent
  • Continuity of Services
  • Professional Boundaries with Clients
  • Sexual Harassment
  • Physical Contact
  • Conflicts of Interest
  • Giving and Accepting Gifts
  • Electronic Technology
  • Privacy and Confidentiality
  • Client Records
• 6 Core Values (Singapore Association for Social Workers)

  • Service to Humanity
  • Social Justice
  • Dignity and Worth of Person
  • Importance of Human Relationships
  • Integrity
  • Competence
• Self-Reflexivity


  Taking account of itself or of the effect of the personality or presence of the researcher on what is being investigated. Sheds light on our personal biases and blindspots. A very important skill to have not just in social science research, coaching, case management, etc, but in LIFE!
• "Service to others is the rent you pay for your room here on earth" - Muhammad Ali