CHAPTER 1

• Manager - They get things done through other people
• What are the roles of a manager?

  Plan Organize Lead Control
• Mintzberg - He discovered the ten managerial roles
• Mintzberg's managerial roles are separated intro three groups, these are?

  Interpersonal Informational Decisional
• Figure head - Symbolic head; required to perform a number of routine duties of a legal or a social nature
• Leader - Responsible for the direction and motivation of employees
• Liaison - Maintains a network of outside contacts who provide favors and information
• Monitor - Receives variety of information; serve as nerve center of internal and external information of the organization
• Disseminator - Transmits information received from outsiders or from other employees to members of the organization
• Spokesperson - Transmits information to outsiders on organization's plans, policies, actions, and results.
• Entrepreneur - Searches organization and its environment for opportunities and initiates projects to bring about change
• Disturbance handler - Responsible for corrective action when organization faces important, unexpected disturbances
• Resource allocator - makes or approves significant organizational decisions
• Negotiator - Responsible for representing the organization at major negotiations
• Technical skills - The ability to apply specialized knowledge or expertise
• Human skills - The ability to work with, understand, and motivate other people, both individually and in groups
• Conceptual skills - The mental ability to analyze and diagnose complex situation
• He creates the study of managerial activities ?

  Luthan
• Four types of managerial activities?

  Traditional management communication Human resource management Networking
• Traditional management - Decision making, planning and controlling
• Communication - Exchanging routine information and processing paperwork
• Human resource management - Motivating, Disciplining, managing conflict, staffing and training
• Networking - Socializing, Politicking, and interacting with others
• Organizational behavior - A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness
• Intuition - Gut feeling, individual observation and common sense
• Systematic study - Looks at relationships, scientific evidence, predicts behavior
• These are complementary means of predicting behavior?

  Intuition and systematic study
• Psychology - The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals
• Social Psychology - An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another
• Sociology - The study of people in relation to their fellow human beings
• Anthropology - The study of societies to learn about human beings and their activities
• Model - It is an abstraction of reality – a simplified representation of some real-world phenomenon
• Organizational citizenship behavior - Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization
• Job satisfaction - A general attitude (not a behavior) toward one’s job; a positive feeling of one's job resulting from an evaluation of its characteristics
• Individual - ­Biographical characteristics, personality and emotions,  values and attitudes, ability, perception, motivation, individual learning, and individual decision making
• Group - ­Communication, group decision making, leadership and trust, group structure, conflict, power and politics, and work teams
• Organization system - ­Organizational culture, human resource policies and practices, and organizational structure and design