Tle 4th grading

• Room status report


  sometimes called the housekeeping report, provides information on the occupancy or condition of the property's rooms on a daily basis. It is generated through two-way communication between the front office and the housekeeping department.. For example, when a guest checks out, the front desk notifies housekeeping by phone or through the computer system. Housekeeping then knows that the room is vacant and ready for cleaning. Once this has been done and the room is clean, the housekeeping department then notifies the front desk, either by telephone or the computer system, to tell them the room is clean and ready for sale.
• Guest Information Directory


  The services provided by the hotel are normally listed in the ----, which is located in each room. The information may be presented in a folder or book or very simply, may be listed on a sheet of paper. This information is usually displayed in alphabetical order with reference to the appropriate telephone numbers
• Room Allocations

  At the start of the day, the housekeeper will be given a list showing which rooms must be cleaned. This list will also detail any rooms that may be required in a hurry. Also on the list there will be a note of the current status of the room.
• VC

  Vacant Clean
• OC

  Occupied and Clean
• RS

  Refuses service
• CO

  Check out
• DR

  Dirty Room
• U

  Unavailable
• OOO

  Out of order
• floor or shift supervisor


  uses information from the room status report to draw up room assignments for housekeepers.
• Room assignments


  usually list the room number and room status on a form
• standard of work


  The number of rooms assigned to a housekeeper is based on the --- of the establishment for specific types of rooms and cleaning tasks. The housekeepers use the assignment sheet to prioritise the workday
• room allocation lists


  It is important to remember that --- are printed early in the day and are subject to change at short notice. You must be flexible and be prepared to reprioritise your work if necessary. It would make sense to start with room 1, then room 2 and so on, but in hotels, we cannot work in the easiest way, we must put guests' needs first and then work accordingly. Generally, the order in which rooms are cleaned is the order that best serves the guests.
• Turndown Service


  Servicing guest bedrooms in the evening is normally carried out in luxury hotels (5- star) or where a VIP turndown service is provided. This service intends to make sure that guests are as comfortable as possible before and during sleeping. Many hotels use this second daily visit by the housekeeper to distribute chocolates, "night caps" (e.g. liqueurs), etc., usually referred to as "give-aways". The evening housekeeping staffs should be well presented, efficient, observant and as quiet as possible to avoid inconvenience to guests.
• Turn down service


  it is a guest service, as it prepares the room for sleep, and it is form of control, as you can do a physical check of the room status.
• Lost and found property


  • Drawers

  • Behind and under bed

  • Wardrobe, including shelves

  • Behind curtains

  • Down the side of the chairs

  • Behind the bathroom door