Communication

• Communication


  The process by which information is transferred from one person to another
• Communication


  • Information is shared between the sender and receiver through verbal connection, body language, emotions, and the use of technology or other equipment
• Berlo's Model of Communication


  Often called the S-M-C-R model for the four components, which are comprised of sender, message, channel, and receiver
• There are multiple communication models, but each has at minimum a sender, receiver, and message
• Feedback


  Allows the sender and receiver to know the message was properly understood
• Modes of Communication


  • Verbal
  • Nonverbal
  • Electronic
  • Written
• Communication Styles


  • Passive
  • Assertive
  • Aggressive
  • Passive Aggressive
• Clients' psychosocial and physiological factors, as well as those of the nursing staff, can influence communication effectiveness
• Motivational Interviewing


  A form of therapeutic communication that allows the nurse and client to develop plans to promote the client's using several techniques (open-ended questions, affirmations, reflective listening, summarizing)
• Communication Barriers


  • Language differences
  • Cultural diversities
  • Speech or hearing impairments
  • Developmental or cognitive disorders
  • Medication effects
  • Effects of recreational drugs
  • Distress
  • Environmental factors