Operation Management

• What do you call to science and art of ensuring that goods and services are created and delivered successfully to the customers?

  Operation Management
• Operation management includes the design of goods, services, and processes to meet customer needs.
• Who said that "the first job an operation manager has is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently, and economically, we will earn a profit in which you will share"

  William Copper Procter
• What are the three core of operation management?

  1. Efficiency
  2. Cost
  3. Quality
• What is a measure of how well resources are used in creating outputs?

  Efficiency
• Process Management

  1. Upper Management
  2. Operation
  3. Supporting
• 5 levels of operation management

  1. Design
  2. Model
  3. Execution
  4. Monitor
  5. Optimize
• Operating Management Task

  1. Budgeting
  2. Investing
  3. Provision of Funds
• Process Variation

  1. Variety of goods
  2. Structural Variation
  3. Random
  4. Assignable