Telephone Survey

Created by

Lucy R

Subdecks (2)

Disadvantages of a Telephone Survey
Higher Admin > Customer Care > Monitoring & Evaluating Customer Care > Telephone Survey
4 cards
Advantages of a Telephone Survey
Higher Admin > Customer Care > Monitoring & Evaluating Customer Care > Telephone Survey
5 cards

Cards (10)

Telephone Survey 
Customers may be telephoned and asked pre-set questions. This can be a cheap method but some customers resent being interrupted at home.

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Telephone Survey

Subdecks (2)

Disadvantages of a Telephone Survey

Advantages of a Telephone Survey

Cards (10)

Disadvantages of a Telephone Survey

Advantages of a Telephone Survey

1.2.1 Customer Needs

3.4 Good customer services

3.4 Good customer services

1.1 Meeting Customer Needs

3.4 Good customer services

4.3 The sales process and customer service

1.2.3 Elder Care

2.3.2 Holiday customs

Pure Core

4.3 The Sales Process and Customer Service

5.1 Identifying and understanding customers

3.3.2 Understanding markets and customers

1.3 Case Studies

Core Practicals

4.5 Case Studies

3.1 Core Ideologies

1.2.1 Identifying and understanding customer needs

5.1 Identifying and understanding customers

5.1 Identifying and understanding customers