Shelia Birling

• "I couldn't be more sorry for her"

  tone .
• "But these girls aren't cheap labour they're people."

  empathy
• "I cant help thinking about this girl-destroying herself so horribly"

  empathy
• "I've behaved badly too. I know I did. I'm ashamed of it"

  emotive language
• "it frightens me the way you talk"

  Direct speech