CHAPTER 4: MULTICULTURAL DIVERSITY IN WORKPLACE

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  • HOSPITALITY PROFESSIONALS - isn't a specific job title. Rather, it refers to anyone who works within the hospitality industry. Hospitality businesses are service-oriented businesses that include lodging, restaurant s, cafes, resorts, clubs, bars, amusement parks, and even zoos
  • The individuals who work for these businesses are known as - hospitality professionals
  • TEAM MEMBERS IN HOSPITALITY AND TOURISM PROFESSIONALS:
    1. TRAVEL AGENT
    2. ONLINE TRAVEL AGENT
    3. AIRPORT GROUND STAFF
    4. FLIGHT PURSER (FP)
    5. CABIN CREW
    6. TOURISM PROFESSIONALS IN HOTEL
    7. CRUISE LINERS
    8. ENTERTAINMENT CENTER
    9. AMUSEMENT PARK
    10. TRANSPORTATION COMPANY
  • TRAVEL AGENT -  Answers itinerary questions and provides several airline option
  • ONLINE TRAVEL AGENT - among the most prominent o perators are the likes of Expedia, Agoda, Traveloka, Booking.com, Trivago
  • AIRPORT GROUND STAFF - ensures the safety and comfort of passengers, including checking in baggage, providing information, assisti ng disabled passengers, confirming reservations, and selling tickets.
  • FLIGHT PURSER - Number of FAs and FSs depends on the aircraft they a re flying. The bigger aircrafts or jumbo jets can have a As many as 15-20 crew members and smaller aircrafts from 2-10 crew members. Each of these crew members is given specific assignment for each flight leg.
  • CABIN CREW - They are highly exposed to multicultural diversities in flight among the passengers as well as during their rest overnight
  • TOURISM PROFESSIONAL IN HOTEL:
    1. Lobby ambassador/doormen or bellmen
    2. Front desk receptionist
    3. Concierge
    4. Room attendant
    5. Laundry valet
    6. Room service order taker
    7. Room service waiter
    8. Bartender
    9. Restaurant receptionist
    10. Restaurant waiter
    11. Health club
    12. Recreational staf
  • Depending on the hotel’s other services there are other tourism professionals such as:
    1. LIFE GUARD
    2. EVENTS PLANNER
    3. BUSINESS CENTER ASSOCIATE
  • CRUISE LINERS -If there is one working environment where multicultural diversity is experienced every minute of the day, it is in the cruise ships. Passengers come from all over the world