Human Resources

• Organisation chart

  A diagram showing roles and responsibilities in a business
• Chain of command

  The communications lines between different levels of authority
• Line manager

  An employees immediate boss
• Tall structure

  An organisation chart with many levels of hierarchy
• Horizontal communication

  Messages between staff at the same level in the organisation chart
• Recruitment

  The process of finding employees for a job
• Selection

  Choosing the best person for the role from applicants
• Recruitment agency 


  A business who’s job it is to find workers for other businesses and jobs for people
• Application form


  A standardised document that potential employees fill out to apply for a post
• Interview

  The main selection method, asking a person questions based on the job role to test the Candidate
• Assessment centre 


  A place for group interviews where candidates do a

  combination of tasks and activities that test your suitability for a job
• Temporary contract


  A fixed term employment, sometimes specialist
• Zero hours contract 


  An ‘on call’ contract for convenience
• Job sharing


  Two or more workers dividing the responsibilities of a job role
• Maslows Hierarchy of Needs


  The levels in which people get motivated by different factors
• Non financial methods of motivation 


  Benefits that are not necessarily related to money
• Fringe benefits

  Extras in a job that help to benefit
• Commission 


  Pay related to number of sales
• National living wage 


  A government initiative following the minimum wage to pay employees better