GE 4 PURPOSIVE COMMUNICATION

• Elements of communication


  Words, body language, tone of voice, physical communication
• In face-to-face communication, words are only part of the message
• The balance of the message, and in fact, the largest part of the message that we are sending to others is made up of non-verbal information
• Non-verbal information is composed of body language and tone of voice
• Mehrabian's work on verbal and non-verbal communication

  • Non-verbal aspects of communication such as tone of voice and non-verbal gestures communicate a great deal more than the words that are spoken
  • People are more likely to believe your non-verbal communication than your verbal communication if the two are contradictory
• Tone of voice


  • Responsible for about 35-40 percent of the message we are sending
  • Involves the volume you use, the level and type of emotion that you communicate and the emphasis that you place on the words that you choose
• Body language


  • Over half of the message that we are sending to others is non-verbal
  • Includes facial expressions, the way they are standing or sitting, any swaying or other movement, gestures with their arms or hands, eye contact (or lack thereof), breathing rate, swallowing or coughing, blushing, fidgeting
• Nonverbal communication includes body language, tone of voice, and facial expressions.
• Verbal communication involves using spoken or written words to convey meaning.
• Messages may be sent through various channels such as face-to-face conversation, telephone calls, emails, letters, social media platforms, etc.
• We communicate with much more than our words, even when we aren't using words
• Face-to-face communication


  • Words are only part of the message
  • The balance of the message is made up of non-verbal information
  • Largest part of the message is made up of non-verbal information
• Components of non-verbal communication

  • Body language
  • Tone of voice
• Percentage breakdown of face-to-face communication

  • 55% body movements
  • 38% tone of voice
  • 7% words
• Mehrabian's work on verbal and non-verbal communication

  • Non-verbal aspects of communication such as tone of voice and non-verbal gestures communicate a great deal more than the words that are spoken
  • People are more likely to believe your non-verbal communication than your verbal communication if the two are contradictory
  • You are most believable and most effectively communicating when all three elements of face-to-face communication are aligned with each other
• Communication


  What it takes to communicate with another person
• We communicate with much more than our words, even when we aren't using words
• Face-to-face communication


  • Words are only part of the message
  • The balance of the message is made up of non-verbal information
  • Largest part of the message is made up of non-verbal information
• Components of non-verbal communication in face-to-face communication

  • Body language
  • Tone of voice
• Percentage breakdown of face-to-face communication

  • 55% body movements
  • 38% tone of voice
  • 7% words
• Mehrabian's work on verbal and non-verbal communication

  • Non-verbal aspects of communication such as tone of voice and non-verbal gestures communicate a great deal more than the words that are spoken
  • People are more likely to believe your non-verbal communication than your verbal communication if the two are contradictory
  • You are most believable and most effectively communicating when all three elements of face-to-face communication are aligned with each other
• Tone of voice


  Responsible for about 35-40 percent of the message we are sending
• Tone of voice


  • Involves the volume you use
  • The level and type of emotion that you communicate
  • The emphasis that you place on the words that you choose
• Body language


  Over half of the message that we are sending to others is non-verbal
• We receive more than half of what a person is communicating through the subconscious messages they are sending with body language
• Body language


  Anything they are doing with their body besides speaking
• We recognize body language communication instinctively, without having to be told what it means
• Read the following examples and you'll have a good idea of what the person's body language is telling you
• Emphasis on a word

  Draws the listener's attention, indicating that the word is important somehow
• The emphasis indicates that the word is an error
• Body language


  • Can be used to communicate intentionally that you are on the same wavelength as another person
  • Can be used to establish a positive connection with someone
• Mimicking body language


  1. Notice their body language

  2. Notice your own body language

  3. Subconsciously mimic their body language
• When you want to convey your support of another person

  You can intentionally mimic their body language
• Intentionally mimicking body language sends subconscious signals that you are on their side, even if there is disagreement on the topic
• Intentionally mimicking body language reaffirms that you are part of the same team, no matter what else might be going on
• Verbal communication


  The third communication element, the least impactful element in face-to-face communication
• It's not what you say, it's how you say it that counts
• Verbal communications


  The words we choose, can be used to enhance our message, but is not the most important part of the message
• We should not neglect to pay attention to the other non-verbal elements
• Physical communication


  The last element of communication, less used in a business scenario, but more effective than verbal communication when used