CH1 Understanding the communication process

• Define Communication

  Communication is a two-way process where information is sent from one person through a channel to another, who reacts by giving feedback
• List some reasons for why communication is important

  Building relationships, Resolving conflicts, Sharing information, enhancing personal development
• List the elements in the communication process

  Sender, message, code, encoding, decoding, Medium/Channel of communication, Receiver, feedback, noise
• What is the sender in the communication process?

  The Sender is the person who wishes to communicate the message
• What is the message in the communication process?

  The message is the information that the sender wishes to convey
• What is the code in the communication process?

  The code is what the sender uses to convey the message e.g specific language
• What is encoding in the communication process?

  Encoding is how the message is communicated eg verbally, written or visually
• What is decoding in the communication process?

  Decoding is the interpretation of the message performed by the receiver
• What is the channel/medium in the communication process?

  The medium/channel of communication is the method or transmission used to convey/deliver the message
• Who is the receiver in the communication process?

  The receiver is the person who is receiving the message
• What is feedback in the communication process?

  Feedback is the interaction as a result of the message
• What is noise in the communication process?

  Noise refers to physical and psychological barriers
• List the four types of noise in the communication process

  Psychological, physical, environmental, semantic
• What is psychological noise?

  Psychological noise comes from within us for example stereotypes, biases, beliefs and assumptions.
• What is physical noise?

  Physical noise is any type of noise that distracts us for example loud colleagues
• What is environmental noise?

  Environmental noise is any noise that comes from the environment around us
• What is semantic noise?

  Semantic noise is created by the sender, when the sender has failed to target their message or channel to the need of the receiver. Example use of technical language
• What are the categories of communication?

  Verbal, Non-verbal, written, visual
• What are the communication channels within an organisation?

  Formal, informal, external and unofficial
• What is formal communication?

  Formal communication is structured and follows an established hierarchy within the organisation
• What is informal communication?

  Informal communication exists alongside the formal hierarchy within an organisation
• What is external communication?

  External communication focuses on interactions with individuals or entities outside the organisation
• What is unofficial communication?

  Unofficial communication is interpersonal exchanges and discussions that occur within the organisation, often outside formal meetings or official communications
• Factors to consider when selecting a channel of communication

  Richness vs Leanness, Need for interpretation, Speed for establishing contact, time required for feedback, cost, amount of information conveyed, need for permanent record, control over message
• what are the 7 C's for overcoming communication barriers?

  Clarity, Credibility, Content, Context, Continuity, Capability, Channels
• Name four potential roadblocks in ethical communication

  Language use, Jargon, Language fluency, Accessibility to technology
• List the 3 models of communication

  Linear, Interactive, Transactional