Travel and Tourism

• Identify


  Select the correct answer from the context
• Describe


  Outline Characteristics
• Explain


  Set out purposes or reasons for, say why
• Compare


  Identify similarities and differences
• Assess


  Make an informed judgement
• Evaluate


  Judge from available evidence
• Discuss


  Consider the different aspects in detail
• Complete


  Provide the missing information for a table so that it is complete
• 2hr Exam
• Look at the MARKS for each question
• Use the checklist at the end!
• Package Holidays


  Price of a holiday includes transport (air, rail or coach) to get you to your chosen destination and accommodation (hotel)
• Ground Transport


  Moves visitors and travellers when they are not flying between destinations e.g. a transfer from the airport to a hotel
• Concierge


  A member of staff who helps guests
• Self-catering


  Where kitchen and cooking facilities are provided for customers to buy and prepare their own meals
• Terminal


  A location where transport journeys start or end e.g. Liverpool Lime Street Station
• Gateway


  Where visitors enter or exit the UK and continue their journey e.g. London Heathrow. Travellers often change from one mode of transport to another at a gateway
• Disposable Income


  The money a person has left over to use as they wish, from their wages, after they have paid all of their bills
• PPP


  Public-Private Partnership
• TALC


  Tourism Area Life Cycle Model
• DMO


  Destination Management Organisation
• Travel and Tourism Organisations

  • Tour Operators
  • Travel Agents
• Tour Operators


  • Work with different organisations such as hotels and ground transport. They contract large numbers of hotel rooms and flights at discount prices and sell them to customers through travel agents
• Tour Operators


  • TUI, Jet2holidays, Virgin Holidays
• Roles of Travel Agents

  • Booking flights
  • Booking package holidays
  • Arranging trips and excursions
  • Booking car hire and travel insurance
  • Providing foreign exchange
• Types of Travel Agents

  • Retail Travel Agents
  • Business Travel Agents
• Retail Travel Agents


  • Offer products and services to customers looking for holidays. Found on the main high street in a town or city or in supermarkets. They can be accessed via telephone through call centres or as web based agents online
• Business Travel Agents


  • Same service as Retail Travel Agents but for the business market e.g. booking for employees to attend meetings, conferences and events. They manage all of the travel booking services for a large business, including flights, rail bookings. Hotels, transfers, meeting venues and spaces. They may also arrange chauffeur driven cars and airport parking
• Accommodation Types


  • Hotels
  • Hostels
  • B&B's
  • Self-catering apartment
  • Caravan/campsite
• Hotel Facilities and Services

  • Restaurants and bars
  • Conference and meeting rooms
  • Concierge service
  • Business centre
  • 24-hour reception
  • Fitness and leisure facilities
  • Parking
  • Entertainment
• Conference and Events Management Companies


  • Book, or provide venues and locations for conferences and different types of events. They can also arrange equipment hire, audio-visual facilities and catering options
• Organisations that Promote Tourism

  • Tourist or Visitor Information Centres
  • Regional Tourism Agencies
  • National Tourism Agencies
• Tourist or Visitor Information Centres


  • Provide support and advice to visitors. Provide services such as directions, hotel bookings, tickets for shows, tours and events. Sell products and merchandise such as gifts, maps and guides
• Regional Tourism Agencies


  • Aim is to attract more visitors to a specific region, county or area. Manage websites and online promotional campaigns to attract tourists to their area
• Regional Tourism Agencies


  • Cumbria Tourism
• National Tourism Agencies


  • Promote tourism for the whole country. Manage different campaigns and promotions to attract more inbound visitors. Raise awareness and the profile of a country and to increase the money earned from tourism
• National Tourism Agencies


  • VisitBritain
• Transport Providers


  • Airlines
  • Car hire
  • Train operators
  • Ferry companies
  • Coach and bus operators
  • Taxi companies
• Air Travel


  • Good for travelling longer distances. Full-service airlines such as Emirates or Virgin Atlantic offer a range of services included in the ticket price. Low-cost airlines (Ryanair and EasyJet) offer low priced flights with less services and products included
• Rail Travel


  • 33 train operating companies in Britain. Offer customers a choice of first or standard class travel and the opportunity to buy discount tickets if booked in advance