HOTEL

• Reservations


  An agreement that a hotel makes to hold a room until a certain date and time
• Types of Reservations


  • Regular Reservations
  • Confirmed Reservations
  • Guaranteed Reservation
• Regular Reservations


  • Hotel holds a room until a cut-off date and time, after which the room may be sold to other guests if the original guest does not arrive
• Confirmed Reservations


  • The terms of the reservation have been verified, including dates, rates, billing arrangement, room type and other arrangements. The reservation is confirmed to the guest verbally or in writing
• Guaranteed Reservation


  • The hotel holds a room for the guest until their arrival and check-out time, and the guest or their sponsor assures payment for the room, usually by credit card, company account or pre-payment
• Documents for Processing Reservations


  • Individual Reservation Cards
  • Reservation Chart
  • Reservation Rack and Reservation Slips
• Individual Reservation Cards


  • Contains all records pertinent to each booking, filled out by the desk/reservation clerk and used as a basis for preparing the daily arrival list
• Reservation Chart


  • Shows all future bookings blocked off, indicating the actual number of rooms reserved for any future date up to 2-3 years in advance
• Reservation Rack and Reservation Slips


  • All reservation slips are placed in the Room Status Rack, with a color code indicating the name of the guest and the arrival date
• Reservation slip


  A duplicate copy is filed alphabetically by last name of guests and by month. This will serve as trace file for all reservations received
• Hanging Folder


  This is where the records of all corresponding letters pertaining to guest reservations are kept. Such records are filed according to the date of arrival
• Sources or avenues for rooms reservations

  • Letters
  • Telegram/Cables
  • Telephone
  • In Person
  • by Email or by Fax
  • by Internet access
  • via Central Booking Offices
• Classification of guestrooms according to number of beds

  • Single Room
  • Twin Room
  • Double Room
  • Double-double Room
  • Triple Room
  • Quadruple Room
  • Family Room
  • King Room
• Single Room


  A room with a single bed, good for one person
• Twin Room


  A room with two twin or two single beds, good for 2 persons
• Double Room


  Occupied by two persons with 1 double bed
• Double-double Room


  Has two double beds or 2 queen beds, occupied by two or more persons
• Triple Room


  Occupied by three people, may have 1 double bed and a roll away bed or 2 single beds plus a roll away bed
• Quadruple Room


  Occupied by four people; may have two beds or more
• Family Room


  Has at least 1 double bed, with 1 or more single beds, designed to accommodate one small family
• King Room


  Has a king-size bed, maybe occupied by one or two people or one small family
• Classification of guestrooms according to price, layout and facilities


  • Economy Room
  • Standard Room
  • Deluxe Room
  • Studio
  • Connecting Rooms
  • Suite
• Economy Room


  Designed for an economical rate, usually short of standard facilities like air con, television & other amenities
• Standard Room


  Sold at moderate rate, equipped with standard facilities and amenities like air con, toiletries, television, bed, table, etc.
• Deluxe Room


  More luxurious & spacious, w/amenities of superior quality, sold at a much higher price than standard room
• Studio


  Has a studio bed or a couch which can be converted into a bed. It may also be called as an executive room
• Connecting Rooms


  Consist of two or more rooms w/ entrance doors from the outside door between them through w/c guests can get through each bedroom w/out going out of their rooms
• Suite


  Room has a parlor or living room connected to one or more full sized bedrooms, equipped with luxury amenities and sold at a higher price than standard rooms
• Types of Suites

  • Junior Suite
  • Penthouse Suite
  • Executive Suite
  • Hospitality Suite
• Junior Suite


  A room with a bed and a sitting area (usually a small lounge). There maybe a small, separate bed, connected to the living room or parlor. It is also called a mini suite.
• Penthouse Suite


  Usually located on the top floor of the property
• Executive Suite


  Designed for a top executive, with facilities & amenities of superior quality
• Hospitality Suite


  Used for entertaining visitors; serving as function room or a parlor
• Special guest types


  • Very Important Person (VIP)
  • Very, Very Important Person (VVIP)
  • Free Independent Traveler (FIT) or Foreign Individual Tourist
  • Joiner
• Very Important Person (VIP)


  Refers to a well renowned guest like a high ranking official or executive who warrants special treatment and handling
• Very, Very Important Person (VVIP)


  A highly renowned person who deserves extra special treatment
• Free Independent Traveler (FIT) or Foreign Individual Tourist


  Refers to a tourist or a traveler who is traveling alone or is not with any tour group
• Joiner


  A person joining another guest in the same room
• Room Amenities

  • Bed Sheets
  • Bed Cover
  • Bed Pads
  • Dresser Lamp
  • Hanger Rack
  • Clothes Rack
  • Luggage Rack
  • Bunk Bed
  • Mini Refrigerator