positive behaviour

• how can workers minimise the risk of abuse?

  -Awareness

  -Staff training

  -Risk assessment for each individual case
• what are the targets of all 9 regulators?

  -protect the public

  -uphold professional standards

  -maintain public confidence in the healthcare professions
• who regulates nurses and midwives?

  the nursing and midwifery council
• who regulates paramedics?

  the health and care professions council
• who regulates GP's?

  General Medical Council
• what are 3 expectations of the code of conduct?


  -keeping register of professionals

  -following up complaints about registered professionals

  -setting standards of competence and conduct for healthcare professionals
• what does struck off/dereistration mean?

  Removal from a professional register.
• what does fitness to practise mean?

  types of behaviour that could cause for them to be struck off
• what are the key elements of a people first approach?

  -dont make assumptions

  -ackmowledge and accept diversity and choice
• why is communicating effectively important?

  so that your patients and families are understanding what you are telling them and so others know how to respond
• why is good practice important?

  to treat patients more effectively and to improve clinical delivery across all areas.
• why is working cooperatively important?

  to have the best outcome for their patients.
• what is clinical competence?

  defines their ability and putting their knowledge into their work.
• what could the consequences of not being clinically incompetence?

  Harm to patients.
• define professionalism for healthcare professionals?

  -act with honesty

  -clear professional boundaries

  -act as role models
• what are the 7 principles that guide the NHS?

  -NHS accountable to public, communities and patients

  -access to NHS based on clinical need, not the ability to pay

  -highest standards of excellence and professionalism

  -places patients at heart of everything

  -works across organisational boundaries

  -best value for money

  -will be comprehensive service available for all
• what are the 6 core values of the NHS?

  -working together

  -respect and dignity

  -everyone counts

  -commitment to quality

  -compassion

  -improving lives
• 5 examples of workplace policies?

  -bullying and harrasment

  -safeguarding

  -grievance

  -attendance

  -health and safety
• what is whistleblowing policy?


  a set of principles that give guidance on how to report wrongdoings in the workplace
• when may whistleblowing be used?

  -untrained staff

  -poor clinical practice

  -not safeguarding patients