thc4

• Travel Sector


  • Reservation Agents
  • Flight Attendant
  • Tour guide
• Lodging, Assembly and Event Sector


  • Management Trainees
  • Front office clerk
  • Information Specialist
  • Event Personnel
• Recreation Sector


  • Park guide
  • Museum Guide
  • Concert Promoter
  • Recreation Director
• Restaurant and Food Dining


  • Bartender
  • Barista
  • Food Attendant
  • Restaurant Supervisor or Manager
  • Butcher
  • Baker
  • Pastry Chef
  • Saus Chef
• Lodging and Accommodation


  • Front Office Attendant
  • Housekeeping attendant
  • Bell Captain
  • Lobby Greeter
• Recreation and Special Events


  • Spa Manager
  • Event Coordinator
• Competencies Needed in Hospitality Industry


  • SELF MANAGEMENT – ability to prioritize goals
  • COMMUNICATION
  • MULTICULTURAL
  • COMPETENCIES
  • STRATEGIC
  • HUMAN RELATION
• Travel Agencies


  Middleman acting on behalf of the client
• Tour Operators


  Typically combines tour and travel components
• Tour Guide


  Shows group of people around
• Different Types of Travelers

  • BUSINESS TRAVELERS – mainly for work
  • LEISURE TRAVELERS – mainly for relaxation
  • INTERNATIONAL TRAVELERS – going abroad
• Characteristics of Hospitality Industry

  • Intangible
  • Perishable
  • Inseperable
  • Simultaneous
  • Variable
  • Shift work
  • Graveyard shift
  • Guest satisfaction
• Transportation Sector


  Category of companies that provide services to move people or goods
• Air Transport or Travel


  Form of travel in vehicles such as airplanes, jet aircraft
• International Air Transport Association (IATA)

  Trades association for the world airlines
• Civil Aviation


  • Scheduled air transport
  • General aviation
• Civil Aeroscope Sector


  One of the largest and most powerful industry in the US
• CANSO or Civil Air Navigation Services Organisation


  Global voice of air
• Civil Aviation Authority of the Philippines (CAAP)


  Multi-role government agency responsible for the regulation of aviation in the Philippines
• Civil Aeronautics Board (CAB)


  Agency of the government mandated to regulate the economic aspect of air transportation
• Philippine Aerospace Development Corporation


  State-owned aerospace and defense technological development corporation
• Commercial Aviation


  Most or all flying done for hire, particularly scheduled service on airlines
• Private Aviation


  Pilots flying for their own purposes (recreation, business meetings, etc.) without receiving any kind of remuneration
• Airport


  Location where aircraft such as airplanes take off and land
• International Airport


  Airport with customs and border control facilities enabling passengers to travel between countries
• Domestic Airport


  Airport that handles only domestic flights—flights within the same country
• Principal Airports

  • Class 1 principal airports – 100 seats
  • Class 2 principal airports – 19 seats
• Cruise Ships


  Floating hotels with similar facilities and operations as regular hotels
• Stateroom


  Private room, especially one that is large and comfortable
• Cruise Ship Spaces

  • Private spaces reserved for the ship's personnel
  • Public Spaces- Areas dedicated to passengers' usage
  • Showroom - Ship's venue for entertainment and business functions
  • Gift shop - Sells souvenir items
• Cruise Ship Crew

  • Captain has the final authority
  • Deputy captain is the second-in command
  • Chief engineer oversees all the mechanical equipment
  • Chief medical officer, or doctor, tends to the health of the passengers
  • Chief radio or communications officer oversees in-room satellite TV programming
  • Cruise director ensures that all hotel operations on the ship are properly implemented
  • Purser is in charge in all phases of guest stay
  • Shore excursion manager/concierge orchestrates the operation and booking of port-based packages
  • Executive chef manages the French kitchen brigade on the ship
  • Food and beverage manager oversees the dining team
• International Maritime Organization (IMO)


  International shipping
• Cruise Line International Association (CLIA)


  World's largest cruise industry trade association
• Land Transport


  Transport or movement of people, animals or goods from one location to another location on land
• Rail Transportation in the Philippines


  Currently used mostly to transport passengers within Metro Manila and the nearby province of Laguna
• Motor Coach (Bus)


  Type of vehicle used for Travelling passengers on Journey and on longer-distance
• Executive Motor Coaches


  Offer a high level of comfort and luxury and are great for special business and social Occasions
• Victory Liner, Inc.


  One of the largest provincial bus companies operating in the Philippines
• Philippine Rabbit Bus Lines, Inc.


  Provincial bus company in the Philippines
• Toll Regulatory Board


  Philippine government agency that regulates all toll roads in the Philippines