GPhC Standards

    Cards (23)

    • Authority of the GPhC to set standards
      • a principle function of the GPhC is to set and promote standards in order to protect, promote and maintain the health, safety and wellbeing of members of the public who use pharmacy services
      • Part 2, article 4.3 of SI 231 The Pharmacy Order 2010 gives powers to the GPhC to set and promote standards for pharmacies and registrants
      NB: Registrants are persons included on parts 1 and 2 of the register
    • Status of Standards & Guidance
      • they are not laws so failure to follow them is not a legal offence
      • however, many standards are conferred a status similar to law because they are often based on or closely related to legal requirements
      • occasionally, standards get incorporated into laws when these are revised or re-written
    • Standards for Pharmacy Professionals
      9 Standards: Pharmacy professionals must...
      1. provide person centred care
      2. work in partnership with others
      3. communicate effectively
      4. maintain, develop and use their professional knowledge and skills
      5. use their professional judgement
      6. behave in a professional manner
      7. respect and maintain a person's confidentiality and privacy
      8. speak up when they have concerns or when things go wrong
      9. demonstrate leadership
    • Standard 1: Pharmacy professionals must provide person centred care

      People receive safe and effective care when pharmacy professionals:
      • obtain consent to provide care and pharmacy services
      • involve, support and enable every person when making decisions about their health, care and wellbeing
      • listen to the person and understand their needs and what matters to them
      • give the person all relevant information in a way they can understand, so they can make informed decisions and choices
      • consider the impact of their practice whether or not they provide care directly
    • Standard 1: Pharmacy professionals must provide person centred care
      • respect and safeguard the person’s dignity
      • recognise and value diversity, and respect cultural differences – making sure that every person is treated fairly whatever their values and beliefs
      • recognise their own values and beliefs but do not impose them on other people
      • take responsibility for ensuring that person-centred care is not compromised because of personal values and beliefs
      • make the best use of the resources available
    • Standard 2: Pharmacy professionals must work in partnership with others

      People receive safe and effective care when pharmacy professionals:
      • work with person receiving care
      • identify and work with those involved in person’s care
      • contact, involve and work with relevant local and national organisations
      • demonstrate effective team working
      • adapt their communication for effective partnership working
      • take action to safeguard people, particularly children and vulnerable adults
      • make and use records of the care provided
      • work with others for continuity of care for the person concerned
    • Standard 3: Pharmacy professionals must communicate effectively

      People receive safe and effective care when pharmacy professionals:
      • adapt their communication to meet needs of the person they are communicating with
      • overcome barriers to communication
      • ask questions and listen carefully to responses, to understand person’s needs and come to shared decision about the care they provide
      • listen actively and respond to information received in timely manner
      • check person has understood the information given
      • communicate effectively with others involved in the care of the person
    • Standard 4: Pharmacy professionals must maintain, develop and use professional knowledge and skills
      • recognise and work within limits of knowledge and skills, and refer to others when needed
      • use skills and knowledge, including up-to-date evidence, to deliver care and improve quality of care provided
      • carry out range of relevant continuing professional development (CPD) activities
      • record development activities to demonstrate knowledge and skills are up to date
      • use variety of methods to regularly monitor and reflect on practice, skills, knowledge
    • Standard 5: Pharmacy professionals must use their professional judgement

      People receive safe and effective care when pharmacy professionals:
      • practise only when fit to do so
      • recognise the limits of their competence
      • consider and manage appropriately any personal or organisational goals, incentives or targets and make sure the care they provide reflects the needs of the person
    • Standard 5: Pharmacy professionals must use their professional judgement

      People receive safe and effective care when pharmacy professionals:
      • make the care of the person their first concern and act in their best interests
      • use their judgement to make clinical and professional decisions with the person or others
      • have the information they need to provide appropriate care
      • declare any personal or professional interests and manage these professionally
    • Standard 6: Pharmacy professionals must behave in a professional manner

      People receive safe and effective care when pharmacy professionals:
      • are polite and considerate
      • are trustworthy and act with honesty and integrity
      • show empathy and compassion
      • treat people with respect and safeguard their dignity
      • maintain appropriate personal and professional boundaries with the people they provide care to and with others
    • Standard 7: Pharmacy professionals must respect and maintain a person’s confidentiality and privacy

      People receive safe and effective care when pharmacy professionals:
      • do not discuss information that can identify the person when the discussions can be overheard or seen by others not involved in their care
      • ensure that everyone in the team understands the need to maintain a person’s privacy and confidentiality
      • work in partnership with the person when considering whether to share their information, except where this would not be appropriate
    • Standard 7: Pharmacy professionals must respect and maintain a person’s confidentiality and privacy

      People receive safe and effective care when pharmacy professionals:
      • understand the importance of managing information responsibly and securely, and apply this to their practice
      • reflect on their environment and take steps to maintain the person’s privacy and confidentiality
    • Standard 8: Pharmacy professionals must speak up when they have concerns or when things go wrong
      People receive safe and effective care when pharmacy professionals:
      • promote and encourage a culture of learning and improvement
      • challenge poor practice and behaviours
      • raise a concern, even when it is not easy to do so
      • promptly tell their employer and all relevant authorities (including the GPhC) about concerns they may have
    • Standard 8: Pharmacy professionals must speak up when they have concerns or when things go wrong
      People receive safe and effective care when pharmacy professionals:
      • support people who raise concerns and provide feedback
      • are open and honest when things go wrong
      • say sorry, provide an explanation and put things right when things go wrong
      • reflect on feedback or concerns, taking action as appropriate and thinking about what can be done to prevent the same thing happening again
      • improve the quality of care and pharmacy practice by learning from feedback and when things go wrong
    • Standard 9: Pharmacy professionals must demonstrate leadership
      • take responsibility for their practice and demonstrate leadership to people they work with
      • assess risks in care they provide and do everything possible to keep them as low as possible
      • contribute to education, training and development of the team or others
      • delegate tasks only to people who are competent and appropriately trained or in training, and exercise proper oversight
      • do not abuse position or influence others to abuse theirs
      • lead by example, in particular to those working towards registration as pharmacy professionals
    • GPhC Guidance
      • guidance has a lesser weight than standards, it often seeks to clarify points in the standards
      • registrants should follow guidance where it is provided, failure to do so could result in them being called to answer for their actions in choosing to ignore it or even be ignorant of its existence
      • this could be seen as an aggravating factor in dealing with a disciplinary case
    • Guidance on Consent produced by GPhC covers:
      • what is consent
      • types of consent
      • obtaining consent
      • capacity
      • what is capacity
      • when a competent adult refuses to give consent
      • adults without capacity
      • young people and children
    • Guidance on maintaining clear sexual boundaries
      • why it is important to maintain clear sexual boundaries
      • power imbalance
      • sexualised behaviour and breaches of sexual boundaries
      • avoiding breaches of sexual boundaries
      • chaperones
      • cultural and other differences
      • previous patients or carers
      • raising concerns
    • Guidance in patient confidentiality
      • the importance of respecting people's dignity
      • take action to prevent disclosure
      • don't disclose without consent
      • only use information lawfully
      • maintain appropriate levels of privacy for patient consultations
      • disclosures in the public interest
    • Guidance on raising concerns
      • the importance of raising concerns
      • how to raise a concern
      • the law
      • extra guidance for employers
      • where to go for more advice
    • Professional duty of Candour
      Every healthcare professional must be open and honest with patients when something goes wrong with their treatment or care which causes, or has the potential to cause, harm or distress
      This means healthcare professionals must:
      • tell the patient (or where appropriate, the proxy/advocate) when something has gone wrong;
      • apologise to the patient/proxy;
      • offer an appropriate remedy or support to rectify matters if possible and;
      • explain fully to patient/proxy the short and long term effects of what has happened
    • Guidance on religion, personal values and beliefs states:
      • what to do if your beliefs affect provision of services
      • how to support patients if you cannot supply the service
      • what do employers need to do if services ae likely to be affected
      • reviewed in June 2017 and now in force
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