midterm lec3

• lodging industry - developed because of the need to provide accommodations for travelers
• "there is no mom at the inn," told to joseph
• 13th & 14th century - german and english literature made frequent reference to the inn
• late medieval period - development of inn, due to the improvements in security in many european societies
• industrial revolution (early 1500s & 1700s) - greater demand for accommodation as people migrated to the cities to work
• 1750 - brighton, blackpool, southern, and other english seaside resorts were attracting bathers
• seaport inns - america's first hotels
• early american inn - manhattan's frances tavern
• pre-revolutionary boarding houses - guildfored, connecticut, colonial williamsburg, virginia
• middle of 17th century - public stagecoach had appeared
• coach service - established by innkeepers to attract business
• inn - used as

  • boarding house,
  • booking office,
  • waiting place,
  • eating establishment
  • center of town's social activities
• recent major hotel:

  • airports
  • downtown
  • resort areas
• ellsworth milton statler

  • first hotel chain pioneer in US
  • buffalo
  • cleveland
  • st. louis
  • detroit
  • boston
  • new york
• conrad hilton

  • hilton corporation
  • waldorf astoria, new york
  • conrad hilton hotel, chicago, 3000 rooms
• ernest henderson

  • sheraton chain
  • international telephone and telegraph company (itti)
  • intl: canada 1949
• kemmons wilson 1952

  • holiday inn chain
  • clean, comfortable, and reasonably priced accommodations for the ordinary traveler
  • intl: montreal 1960
  • 221 international hotels in 52 countries
• 1960s

  • popularity of the sun vacation,
  • development of the resort hotel
  • sun enthusiasts, golfers, tennis player, scuba divers, honeymooners
• atrium concept

  • by architect john portman
  • boosted the popularity of hyatt
• hilton international

  • san juan, puerto rico 1949
  • berlin 1958
  • intercontinental hotels in latin america 1960
  • 109 properties in 49 nations
• types of accommodation:

  • motels or motor hotels
  • resort hotels
  • pensions
  • paradors
  • condominium hotels
  • campgrounds
  • bed and breakfast
  • tourist inns
  • apartment-hotels (apartels)
  • health spas
  • private homes
  • time-sharing
  • hostels
• motels or motor hotels

  • only offer rooms and free parking to guest
  • along busy highways
  • transient and cost-conscious travelers
• resort hotels

  • vacation travelers
  • near beaches and more amenities, shops, and recreation opportunities
• pensions

  • principally in europe
  • usually family-owned accommodation facilities
  • "gasthaus," german speaking
  • inormal familiy atmosphere
• paradors

  • unique in spain
  • old castles
  • convents
  • monasteries
  • operated by the government
• condominium hotels

  • recent innovation
  • hotels with apartment (condominiums)
• campgrounds

  • popular overnight accommodation in europe and america
  • north america, 20,000+ owned by hotels
  • usually appeal to families who travel in recreational vehicles RVs
• bed and breakfast

  • form of lodging originated in europe
  • 1970s, idea brought to the US
  • retired and semiretired people with large houses have contributed to the growth
• tourist inns

  • lodging establishments that cater to transients
  • do not normally meet the minimum requirements of an economy hotel
• apartment-hotels (apartels)

  • buildings which contain several independent and furnished or semi-furnished aprtment
  • leased to tourists and travelers on a long-term basis
  • offer basic services to its tenants
• health spa

  • hotels and resorts which cater to people who go to spas or mineral spring for medical treatment or weight reduction
  • idea originated in europe
  • 17 century, center of the social life of the english, french, and germans
  • czechoslovakia, 900+ curative mineral springs and 50 spa towns and resorts
• private homes

  • earliest form of overnight lodging
  • provides to tourists who cannot be accommodated in hotels and motels
• time-sharing

  • 1960s in europe
  • selling of vacation lodging for a specific week over a given number of years
  • increases the number of potential buyers
  • 1970s in united states
• hostels

  • provide basic amenities
  • young travelers
  • 1909 by an elementary school teacher in germany
  • low-cost overnight lodging to traveler
  • 1930, 2,000+ in germany
  • 1934, first hostel in united states
• classification of hotels

  • location
  • type of guest
  • price
• location

  • center-city
  • suburban
  • airport
  • highway
• guest type

  • commercial
  • conventions
  • resort
• price

  • economy
  • standard
  • first class
  • deluxe
• rating systems

  • 1-star = good, better than average
  • 2-star = very good
  • 3-star = excellent
  • 4-star = outstanding
  • 5-star = one of the best in the country
• organization of the lodging industry

  1. personnel
  2. engineering and maintenance
  3. accounting
  4. security
  5. food and beverage
  6. marketing and sales
  7. room division