ENGLISH

• Communication


  The art of exchanging messages between two or more people
• Communication


  • Enables us to pass information to other people
  • Enables us to understand what is said to us
  • Effective communication could help us to foster a good relationship
• Interpersonal Communication


  The process of exchange of information, ideas and feelings between two or more people through verbal or non-verbal methods
• Interpersonal skills


  • Ability to listen and understand
  • Ability to solve problems
  • Ability to make decisions
  • Ability to manage personal stress
• Verbal communication


  Includes spoken language, voice tone, voice speed and voice volume
• Non-verbal Communication


  Includes facial expression, touch, body movement, eye contact and gesture
• Conversation or Dialogue


  Using strategies is one way to overcome problems in maintain the flow of communication through conversation or dialogue
• "Could you repeat the question, please?" Is an example of Repair Breakdowns
• "Sorry, I didn't hear what you said." Is an example of Repair Breakdowns
• "Could you repeat? I'm a bit nervous." Is an example of Repair Breakdowns
• "Pardon? Come again?" Is an example of Repair Breakdowns
• Strategies for Effective Communication: Repair Breakdowns, Repeat the question, Express lack of clear opinion, Acknowledge other's ideas/opinions, Clarifying, Active listening/summarizing, Backchanneling
• "Umm. What's my next project? Well.." Is an example of Repeat the question
• "I'm afraid I don't know much about it" Is an example of Express clear of lack opinion
• "I am not so sure about this" Is an example of Express clear of lack opinion
• "Hm... I see your point" Is an example of Acknowledge other's opinions/ideas
• "Hm... I understand what you mean" Is an example of Acknowledge other's opinions/ideas
• "Do you mean..?" Is an example of Clarifying
• "So are you saying that..?" Is an example of Clarifying
• "Okay so, Tanya you said earlier that.." Is an example of Active listening/summarizing
• "Someone said earlier that.." Is an example of Active listening/summarizing
• Backchanneling is a way of showing a speaker that you are following what they are saying and understand, often through interjections
• I see, Yes, Okay... and Uhum... are examples of backchanneling
• An interview is a procedure designed to obtain information from a person through oral responses to oral inquiries
• Start easy - Make your interviewee comfortable/relaxed, start with short, simple questions
• Ask the right questions - Use open-ended questions and prompts. Avoid leading questions
• Pay attention to details - Write down important details
• Find an anecdote (small story) to illustrate your point - An anecdote is a short amusing or interesting story about a real incident or person
• Open-ended questions are designed to encourage the interviewee to share experiences, emotions, attitude or opinions
• Close-ended questions, Leading questions, Nosy questions, and obvious questions are examples of ineffective questions