Planning the Interview and Setting
1. The nurse reviews available information before beginning an interview
2. Both the nurse and the client must be made comfortable in order to encourage an effective interview
3. Time - The nurse needs to plan the interview with clients when the client is physically comfortable and free of pain, when interruptions from friends, family or other HCP are minimal
4. Place - well lighted, well-ventilated room that is relatively free of noise, movements, and distractions encourages communication, the place should not allow others to overhear or see the interview
5. Seating Arrangement - The nurse can sit at a 45-degree angle to the bed when the client is in bed (less formal), Seating with no table in between, a few feet apart, creates a less formal atmosphere
6. Distance - the distance should neither too small nor too great because some feel uncomfortable when talking to someone who is too close or too far away, Proxemics - the study of use of space
7. Language - failure to communicate in language the client can understand is a form of discrimination, the nurse must use words that the client can understand, the nurse must avoid using medical terms, if giving written documents to client, the nurse must determine that the client can read in his or her own native language, ensure confidentiality of information is observed