Beverage list , wine list, liqueur list, cocktail list
Paper napkins
Cocktail shades
Stirrers
Menucovers
Banquet Server
Responsible for the complete service of food and beverages, catering to all guests' needs
Banquet Server
Works closely with the captain or head waiter/waitress to provide the guest with an enjoyable dining experience
C.A.R.E.S.
Customers are our focus
Attitude affects everything
Respect others – have fun
Earn profits for everyone
Service is EVERYTHING!
Basic Roles of a Banquet Server
Ensure the setting of tables completely according to diagram and/or sample table
Serve and clear food and beverage quietly, professionally, and quickly, using proper serving and clearing techniques
Keep work area clean, and coordinate actions with the Banquet team members, and all other members of the front and back of the house to ensure flawless customer service
Maintain good grooming and personal hygiene
Server's Etiquette
White Tuxedo Shirt
Black Dress Pants
Black Bow Tie
Black Apron
Black Socks / Natural Colored Hose
Rubber Soled Shoes
Name Tag
Hair Tied Up (if long)
Serviette
Smile
All shirts, pants, and aprons must be ironed
Friendly Service
Remember that guests can see you whenever you are in the room - be courteous, efficient, and quiet
Maintain good posture - and never slouch, lean, or slump
While in the room, smile and, when appropriate, acknowledge guests through brief eye contact
All associates shall remain on the floor while guests are around
Each server should constantly monitor his/her station, refilling water glasses, and serving fresh coffee or tea