2b.Common_IPMS

• GPMS


  Group Performance Management System
• IPMS


  Individual Performance Management System
• GPMS


  • Identifying Key performance indicators (KPI) for individuals and various functional groups
  • Assigning objective KPIs to distinct groups aligned with organizational objectives
  • Assessing targets and their relative weight age against such KPIs in objective & transparent manner
  • Used as yardstick for assessment of performance of various groups
  • Providing a basis for performance related HR policies
• BBSC


  • Balanced Business Scorecard
• BBSC adopted by BSNL in 2006


  GPMS introduced in 2009 as an improved performance management version
• GPMS Scorecards


  • Measure group's performance on financial, customer / market and operational parameters
  • Overall performance assessment KPI to evaluate groups on parameters difficult to capture quantitatively
• Customer satisfaction in GPMS

  • Assessed through customer survey administered by external third-party agency
  • Based on parameters like brand, advertising, product innovation, customer responsiveness, quality of service
• GPMS considered suitable for BSNL as it is based on new organization structure, KRA/KPIs defined on new BU structure, less number of KPIs, optimum combination of quantitative and qualitative measurement, defined as per functional activities
• Sequence of creating a GPMS scorecard


  1. Company and 18 parent units scorecards created by restructuring cell of Corporate Office

  2. Territorial Circle Office nodal designates design GPMS cards for SSAs in their circle
• Principles for finalizing GPMS scorecards

  • Linked with strategic objectives and vision
  • Measurable and not subjective
  • Actionable, result-oriented and controllable
  • Minimum number of KPIs
  • Oriented towards driving desired behaviour / performance
  • Capable of being benchmarked
  • Unambiguous and easy to understand
  • Largest impact on achieving strategic objectives
  • Possible to set targets against them
• Course correction is an integral part of GPMS implementation, targets can be changed but should be exception not practice
• Fair, Good, Excellent marking against targets

  • Fair - 60 score, Good - 80 score, Excellent - 100 score
  • Total score calculated by multiplying weightage with performance score
• PMS powerful enough to make expected change in organization by adopting integrated people strategy aligned with business goals
• Groupings in GPMS of BSNL

  • Corporate Office groups (7 types)
  • Territorial Circle (1 type)
  • Non Territorial Circle (10 types)
  • SSAs (1 type)
• GPMS is an important and effective tool for measuring performance of different groups against targets and initiating timely corrective measures