An underlying assumption in economics that economic agents are rational
Rational economic agents
Consumers aim to maximise their utility from consumption
Workers aim to maximise their wages and other work benefits
Firms aim to maximise profit
Governments aim to maximise social welfare
In the real world, the assumptions of rationality often do not hold
Rational consumer behaviour
Decision-making process that is based on making choices that maximise utility
Rational consumer behaviour
Consumers make all choices independently
Consumers have fixed and consistent preferences
Consumers have full information
Consumers always make the optimal choice given their preferences
Irrational consumer behaviour
When people make systematic and persistent deviations from rational choice
Reasons for irrational consumer behaviour
Humans are emotional, impulsive and can lack self-control
Humans are social and belong to many networks
Humans can be altruistic, generous and forgiving
Humans have limited time, energy and brain power
Humans have regrets and also have a strong sense of loss aversion
Bounded rationality
The idea that the cognitive, decision-making capacity of humans cannot be fully rational because of a number of limits that we face
Bounded self-control
Consumers have good intentions but may consume more than is rational (e.g. at a restaurant or pub); this may be because they value the present more than the future; they want instant rewards
Reasons for irrational behaviour influenced by others
Peer pressure (can be negative and positive)
Fads/fashion/trends
Social networks
Social norms & herd behaviour
Reasons for irrational behaviour: habit and default bias
Consumers follow patterns of habitual behaviour
Consumers stick to what they know or is easiest (default bias) e.g. choosing the same dish off a restaurant menu
Default choices
Options selected automatically if no active choice is made
Restricted choices
Limited available options, allowing selection within a defined set
Mandated choices
Obligatory selections enforced by a directive or requirement
Reasons for irrational behaviour: human limitations
Limited brain power and limited time to use it; decisions sometimes have to be made quickly; may use a 'rule of thumb' for speed
Limited ability to calculate or absorb complex information
Emotional responses
Can be 'misled' by framing and/or anchoring effects
Choice architecture
Refers to how decisions are presented and influenced by the way options are organised, leading to certain decisions over others
Framing
Presenting information in a way that influences people's perceptions or decisions, often emphasising specific aspects to shape how a decision is made
Anchoring
Cognitive bias where an initial piece of information (the "anchor") influences how people make subsequent judgments or decisions, even if the anchor is irrelevant or inaccurate
Irrational behaviour: risk aversion & time preference
Humans are risk averse; they prefer a certain reward over risking it for a bigger reward
Humans are loss averse: losses can be twice as painful as a similar gain
Humans are time-sensitive; they typically prefer a reward earlier than at a later date; a desire for instant rewards
Nudges
Subtle pushes or prompts to influence and guide people toward making better decisions without limiting their choices or using direct enforcement
Rational consumer behaviour
Decision-making process that is based on making choices that maximise utility
Assumptions of rational consumer behaviour
Consumers make all choices independently
Consumers have fixed and consistent preferences
Consumers have full information
Consumers always make the optimal choice given their preferences
Total utility
The total satisfaction the consumer gets from purchasing units of a good
Marginal utility
The change in total utility from consuming an extra unit of a product
Law of Diminishing Marginal Utility
As a consumer buys and consumes more units of a good, the extra satisfaction gained diminishes
This means at higher quantities, consumers are less willing to pay a higher price, helping to explain the downward sloping demand curve
Marginal cost
The change in total cost when one more unit is bought
Marginal benefit
The change in total when one more unit is consumed
Information failure
Occurs when people have inaccurate, incomplete, uncertain or misunderstood data and so make potentially 'wrong' choices
Information gaps
Exist when either the buyer or seller does not have access to the information needed for them to make a fully-informed decision, leading to a misallocation of scarce resources = market failure
Symmetric information
For markets to work, buyers and sellers need to have the same perfect information
Asymmetric information
Buyers and sellers have different amounts of information e.g. buyers often know less than sellers when buying second-hand cars; buyers often know more than sellers when buying car insurance
Adverse selection
People taking out insurance are often those at highest risk e.g. a person leading an unhealthy lifestyle is more likely to take out health insurance, meaning more payouts for insurance company
Moral hazard
Being insured can make you more careless e.g. banks made risky decisions before the global financial crisis aware that they would likely receive bail-outs
Principal-agent problem
Goals of the principals, those who lose/gain from a decision, are different from the agents, those making the decisions e.g. managers (agents) may have more information than shareholders (principals)
Policies to address information failure/gaps
Compulsory labelling on products
Improved nutritional information on food/drinks
Campaigns on dangers of gambling addiction
Hard-hitting anti-speeding advertising
Campaigns to raise awareness of risks of drink-driving/drug abuse/smoking/vaping
Performance league tables for schools/school inspections
Consumer protection laws
Industry standards and guarantees for selling used products
Other business objectives
Survival
Quality
Environmental and social obligations (CSR)
Not-for-profit objectives
Divorce of ownership from control
Separation between owners (shareholders) who invest capital and managers who make day-to-day decisions
Shareholders want
High dividends and stock price appreciation, which may be achieved through short-term profit maximization
Managers may prefer
Long-term goals like growth, market share, or employee satisfaction, even if they sacrifice immediate profits
Short-termism: Pressure from shareholders can lead to decisions that neglect long-term investments in research and development or employee training, potentially hampering future growth