A person or group who intends to order, or uses purchased goods, products, or services primarily for personal, social, family, household, and similar needs, who is not directly related to entrepreneurial activities
General public
Those members of the public who have no special role in a particular area, such as an airport, hospital, or railway station; there will typically be restrictions on their access
Stakeholders
A party that has an interest in a company and can either affect or be affected by the business. The primary stakeholders in a typical corporation are its investors, employees, customers, and suppliers
Accountability
Being answerable for one's actions or decisions
Responsibility
The obligation to act in a certain way
Accountability and responsibility of entrepreneurs towards
Consumers
Generalpublic
Stakeholders
Accountability of entrepreneurs to consumers
Beinganswerable for their actions or decisions
Providinghigh-quality products or services
Offeringfairpricing
Ensuringcustomers are treated with respect and dignity
Responsibility of entrepreneurs to consumers
Engaging in ethicalandtransparent business practices
Regularly assessing the quality and safety of their offerings
Actively seeking out and addressing customerfeedback and complaints
Accountability of entrepreneurs to the general public
Beingresponsible for their products
Ensuring their goods and services do not harm the community and people
Responsibility of entrepreneurs to the general public
Ensuringsafety
Transparency and honesty
Meetingcustomerneeds and providing value
Primary stakeholders
Investors
Employees
Customers
Suppliers
Accountability of entrepreneurs to stakeholders
Disclosing the true nature of the product or service and ensuring it lives up to customer expectations
Informing customers of the terms and conditions of the purchase
Responsibility of entrepreneurs to stakeholders
Providing shareholders with regular, accurate and full information about the business and its future growth plans
Providing a fair return to the shareholders or owners
Accountability is the recognition and acknowledgment of our responsibilities, and being answerable for the outcomes of our actions, decisions, and mistakes
Elements of accountability
Acceptance
Obligation
Ownership
Answerability
Choice
Commitment
Accountability promotes trust, mitigates risk, encourages ethical behavior, enhances performance, and fosters a positive culture
Responsibility
The ability to respond to situations and events in our lives, as well as to perform or complete assigned tasks
Responsibility is often associated with blame, fault, or guilt which could be one of the reasons people are quite resistant to taking responsibility
Differencebetweenresponsibilityandaccountability
Responsibility is task-oriented, while accountability is how you respond and take ownership over the results