9-10

• Published Fare


  An airfare that is listed in the carriers' tariff
• Tariff

  A schedule of prices/fares
• Stopover


  An international intermediate stopping point on a journey
• Ticket Issuance


  Actual purchase of ticket for flights previously reserved
• Boarding Pass


  A permit to board a ship, plane, train or other transportation
• Booking


  A reservation
• Greyhound Bus Company


  • The most expensive bus network in the US
• Eurail Pass


  An all-in-one train ticket giving you flexible access to most trains across Europe
• As of 2001 airlines have stopped paying commission to travel agencies. Travel agencies and on-line booking web-sites have been forced to start charging service fees.
• 1. ticket


  A one-page ticket that is in the form of a receipt
• A vast majority of airlines have made issuing e-tickets mandatory since January 2004. If you want a paper ticket, there is a paper ticket fee which can be from $20 to $50 depending on the airline.

  
• For domestic flights you only need a valid photo ID if you have an e-ticket, but it is advisable to have your airline confirmation number with you. If you have a paper ticket you need to have a photo ID and the ticket.

  
• For international flights you only need your valid passport if you have an e-ticket, but it is advisable to have your airline confirmation number with you. If you have a paper ticket you need to have your valid passport and the ticket. It is also your responsibility to make sure that you have all the visas you require for travel. You may be denied boarding without a refund if you fail to do so.
• Depending on the airport and airline the minimum check-in time for domestic flights is 1 hour and 2 hours for international flights. However given the heightened security measures and increasing travel it is advised to check in at least 1 hour and 30 minutes prior to departure for domestic flights and 3 hours for international flights.
• If you are traveling on a restricted economy class ticket you have a high probability of forfeiting your flight due to no-show. Most carriers will not re-book you on the next flight and even if they do so it is only due to courtesy on their part. If you know that you will not be able to make your flight on time either contact your airline/TA so they can cancel your booking and try and re-book you on a later flight or call the airline directly if it is after our regular business hours.

  
• If you have a ticket with connections that are within the legal minimum connecting time for that airport and you miss the connection due to your connecting flight being late, the carrier is responsible for re-booking you on the next available connection. However, most carriers are not responsible for re-booking you on flights operated by other carriers.
• If your flight is cancelled, the carrier is responsible for re-booking you on the earliest available flight or in some cases giving you a refund. But most carriers are not responsible for re-booking you on business or first class if they are the only seats available.

  
• Non-refundable ticket


  A ticket in which you cannot obtain a refund from the airline except in cases of hospitalization or death of the passenger or family member
• Even though most airlines issue refunds in these cases, there are some that do not. When issuing a refund, airlines or the issuing agency may charge a processing fee.
• Most economy class tickets have restrictions on changing the original travel dates on tickets. Depending on the airline and the fare, you may be charged a penalty and/or any difference in price. Since the price of a ticket is determined by the departure date, if changing the departure date results in a new fare, you will have to pay that plus a penalty. If the new dates result in a lower fare you may be given credit by the airline in some cases.
• As long as both cities are in the same travel zone (i.e. Europe) then it is possible to purchase a ticket that lets you travel from one city and return from another.
• Depending on your citizenship and the country you are traveling to, a visa may be required. This also applies to countries in which you are making a connection and not leaving the airport. You may obtain the most up-to-date information regarding visas from the consulate of the country you are traveling to or you may also ask us, as we offer visa and passport services.

  
• Point to point


  Fares between two cities; the service between two cities without additional segments or any continuation
• Promotional Fare


  An airline fare introduced to increase an airline's market share or to promote service to a particular destination
• Record Locator


  The number assigned to one's reservation in an airline's computer system - can be important to know when there is trouble
• Booking Fee / Transaction Fee


  The charge levied by a CRS on a supplier for handling a reservation
• Ground Arrangements


  If only tours and transfers are included
• Land Arrangements Package


  If tours, transfers, hotel accommodations and meals are included
• Inclusive Tour Package


  If tours, transfers, hotel accommodations and meals, plus transportation to and from the destination(s) are included
• Inclusive Escorted Tour Package


  If all components are included, including a tour escort
• Tour Operator


  • Acts as a middleman and contracts transportation services, lodging services and meals, restaurants and night clubs for entertainment and tour guides
  • A tour operator contracts the separate travel components of transportation, accommodations and other services and combines these into a single tour package
• Basic components of a tour package

  • Transportation
  • Transfers
  • Tours or sightseeing tours
  • Hotel or Resort Accommodations
  • Tour Escort
• Tour Escort


  An individual who travels with the clients from the point of origin and back, and acts as the manager of the tour group
• Types of sightseeing tours


  • Half-day sightseeing tours
  • Full-day sightseeing tours
  • Evening tours
  • Optional tours
• Types of itineraries


  • Skeletal
  • Technical
  • Descriptive
• Contracting

  • The process of negotiating with suppliers for the most favorable rates, terms and concessions
  • The class and/or type of service/category and/or type of room, taxes, insurance fees, service charge, applicable concessions, validity of contracted rates, booking and reservation procedures and conditions, cut-off period, deposit payments, form of payment/credit line must be clearly spelled out in the agreement
• Quotation


  The sum total price of services requested or proposed
• Proposal


  A formal quotation indicating the category of accommodations, meal plan, included transfers and tours, number of complimentary concessions, booking terms and payment conditions
• Reservation Procedure


  • Reservations are advanced requests for available space or services at some future time
  • Confirmation is a written advice by a supplier that a reservation has been accepted and will be honoured
  • If a reservation is wait listed, request for a date to follow-up the reservation request, or select another carrier, flight or date of travel
  • Once the reservation has been received, request for its status and ticketing option. Reconfirm the number of meals included in the fare
• Information required when placing a reservation with hotels, resorts or other lodging establishments

  • Passenger(s) names and number
  • Inclusive Dates
  • Rooms Breakdown
  • Arrival/Departure Information
  • Meals Required
  • Special Functions/Activities (if any)
  • Form of Payment