Quality

• Quality


  The extent to which a customer is satisfied with a product or service
• A business gets a reputation for poor quality


  Loses market share quickly and causes customers to be put off buying again from that company
• Quality control


  Checking the products at the end of the production process making sure that they meet exact requirements and that there are no mistakes
• Quality control


  • Faults are found at the end of the process, meaning they need to rework faulty products costing time and money
• Quality assurance


  Inspection done at every stage of the production process when putting the product together, checking for any mistakes
• Quality management


  Ensures that a businesses, product, or service is consistently functions well
• Ways a business can measure quality

  • Customer reviews
  • Ratings such as food and hygiene ratings
  • Atmosphere and appearance of the place
  • How staff present themselves to customers, for example with etiquette and uniform