Use Tools, Equipment and Paraphernalia

• Front Office is also known as the face of the hotel. It is the first guest contact area and the nerve center of the hotel.
• Front Office Services


  The first guest contact area and the nerve center of the hotel
• Front Office


  • Also known as the face of the hotel
  • All the activities and areas of the front office are geared towards supporting guest transaction and services
  • It is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel
• Reception Desk


  • A desk at which a receptionist works
  • An office or a counter, as at a hotel, at which guests are registered

  
• Filing Cabinet


  A piece of furniture that is used for storing documents so that they can be found easily
• Key Rack


  • An object where keys are placed
  • It is wooden or metal framework racks present the front desk
  • It contains many slots used for keeping the keys
• Safety Deposit Box


  A metal box, usually housed in a bank vault that customers can rent to keep valuables, legal documents, and other valuable possessions
• Computer


  An electronic device for storing and processing data, typically in binary form, according to instructions given to it in a variable program
• Software


  • The programs and other operating information used by a computer
  • A collection of data or computer instructions that tell the computer how to work
• Internet


  A global computer network providing a variety of information and communication facilities, consisting of interconnected networks using standardized communication protocols
• Printer


  A device that accepts text and graphic output from a computer and transfers the information to paper, usually to standard size sheets of paper
• Telephone


  A system for transmitting voices over a distance using wire or radio, by converting acoustic vibrations to electrical signals
• Fax Machine


  A device that sends and receives printed pages or images over telephone lines by digitizing the material with an internal optical scanner and transmitting the information as electronic signals

  
• Cash Register


  A business machine that indicates to customers the amounts of individual sales, has a money drawer from which to make change, records, and totals receipts, and may automatically calculate the change due
• Credit Card Imprinting Machine


  A non-electronic, manually operated machine that makes an imprint of the face of your credit card and transfers it onto a double receipt. It is also called credit card imprinter, sometimes referred to as a “click-clack” machine

  
• Reservation Form


  A document that is used to specify details for an arrangement of products, services, or venues. It contains all the necessary information of the reservation
• Message Slip


  A professional document having details about messages and usually prepared by clerks for developing record of messages
• Pen


  A common writing instrument
• Calculator


  An electronic device for performing mathematical operations and for calculations
• Cash Receipts


  A printed acknowledgment of the amount of cash received during transactions
• Guest Folio


  The master bill in the hotel which is also known as Guest Account Card. A guest folio contains all transactions of both cash and credit occurred by each resident guests
• Logbook


  An official record of events during the voyage of a ship or aircraft. A record book with periodic entries
• Key Card


  A plastic card, like a credit card, containing data on an embedded magnetized strip that can electronically unlock a door, activate a machine, etc.
• Key card is a plastic card, similar to a credit card, containing data on an embedded magnetized strip that can electronically unlock a door, activate a machine, etc.
• Computer is a device that accepts text and graphic output from a computer and transfers the information to paper, usually to standard size sheets of paper.
• Logbook is a record book with periodic entries.
• Guest Folio is also known as guest account card.
• Credit Card Imprinting Machine is also called credit card imprinter.
• Calculator is electronic device for performing mathematical calculations.
• Fax machine is an apparatus, system, or process for transmission of sound or speech to a distant point, especially by an electric device.
• Reception Desk is an office or a counter, as at a hotel, at which guests are registered.
• Filing Cabinet is a piece of furniture that is used for storing documents so that they can be found easily.