monitoring the work of people in hsc settings
Cards (6)
- line management
- person responsible for managing the work of an individual or of a team in an organisation.
- allocate tasks and set routines and standards for a setting.
- take appropriate action of concerns are raised- this could be informal like a conversation/warning or more formal if its serious which can lead to suspension or dismissal.
- external inspection by relevant agencies
- all health, care + early-years settings in the UK are regularly inspected by independent, government-financed agencies.
- in England, health and care provision is inspected by the CQC.
- in England, early years + education services inspected by Ofsted.
- whistleblowing
- when a member of staff is aware is aware that the quality of care at their workplace is dangerously poor and reports it. in order to bring change.
- they can inform the press or another organisation outside the setting such as the police.
- service user feedbacksettings will have a range of different systems for ensuring that service users, families, friends and informal carers can formally comment on the strengths and weaknesses of services.
- regular meetings to report concerns + share ideas for improvement
- committees that represent all service users
- suggestion box
- request a private meeting with a manager or governor.
- criminal investigations:
- in extreme circumstances the police may investigate.
- there have been high-profile cases where care staff have been found guilty and imprisoned following criminal investigations.
- this may lead to health and care workers being removed from their professional register and being barred from professional practice.
- what are the 5 ways health and care settings can be monitored?line managersexternal inspection from relevant agencieswhistleblowingservice user feedbackcriminal investigations