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• Consumer


  The person who purchases goods and services
• Consumer rights


  • Safety
  • Information
  • Choice
  • Be Heard
  • Redress
  • Education
  • A Healthy Environment
  • Have Basic Needs Met
• Right to Safety


  Protection from products and services that are hazardous to their health
• Responsibility for Safety


  Use the product safely, following all safety instructions and remaining alert for future warnings
• Right to Information


  Have provided for them information that ensures all product statements are accurate and truthful
• Responsibility for Information


  Analyze and use information about products wisely
• Right to Choice


  A wide selection of goods and services at a fair price
• Responsibility for Choice


  Choose Carefully
• Right to Be Heard


  A voice in the creation of laws and the development of good and services
• Responsibility to Be Heard


  Express concern to those who can help
• Right to Redress


  Request money or other benefits as fair compensation for a company's mistake
• Responsibility for Redress


  Make an effort to seek compensation for a wrong information
• Right to a Healthy Environment


  Live and work in an environment that does not damage their health
• Responsibility for a Healthy Environment


  Make choices that minimize the environmental impact of your purchase on others
• Right to Have Basic Needs Met


  Fundamental right to access food, water, and shelter
• Responsibility for Basic Needs

  Consume sustainable so as not to prevent others form meetings their own needs
• Department of Trade and Industry (DTI)


  • Prime mover of consumer welfare
  • Committed to protecting the rights and interests of the consumers
  • Committed to developing policies and programs aimed at sustaining the growth and development of the Philippine economy
  • Provides protection to consumers through consumer education and information dissemination programs
• Consumer Protection and Advocacy Bureau (CPAB)


  • Functions as a policy-making body
  • Develops and promotes the advocacy of trade and consumer protection laws
• Federal Trade Commission


  • Enforces federal consumer protection laws that prevent fraud, deception and unfair business practices
• Right of Business Owners


  Run your business in any manner you see fit, as long as you are not in violation of any applicable state or federal laws
• Right to Refuse Service


  You have the right to refuse service to customers, but be careful that your actions are not construed as discriminatory. You are not allowed to refuse service based on a customer's race, color, religion, national origin, disability, gender or sex
• Right to Make Changes


  Making changes comes with the territory when you're a business owner. Some changes will be embraced by employees and customers while others may be met with resistance. It's always a good idea to discuss big changes with your staff beforehand
• Right to Freedom of Speech


  As a business owner, you have a right to express your opinions on a wide variety of topics. Some of these viewpoints may even help to shape the culture of your organization. However, it's best to avoid discussions surrounding politics, sexuality and religion in a workplace setting, especially if you're not familiar with the viewpoints of your staff