Changing role of manager

Cards (18)

  • Employee empowerment
    Real power- giving real power to workers to make decisions And therefore takes full responsibility
    more than delegation- delegations sets limits on transfer of authority. Empowerment staff take on the need to grow and then need to take on more power
    take ownerships - do not need stamp of approval. Means taking ownership of their jobs so they have a personal interest in approving the performance of the business
  • Benefits of empowerment
    Improves decision making
    prepared staff for management roles
    increased motivation
    time management
  • Risks of empowerment
    Mistakes
    extra responsibility
    staff expertise
    management style
  • Employee participation
    Involving employees to a greater extent in decision making and the running of the business.
    sometimes callied industrial democracy
  • how to achieve employee participation
    Works council - group of employees elected by fellow employees who have a say in the business, plans and strategies. Every business with more than 1000 employees must have one
    work director- have seats on the companyys board of director. Gives employees an input into into decision at the highest level
    share options
  • Benefits of employee participation
    Increased motivation
    intrapeneurship
    good Indistrial relations
  • Principals of TQM
    Focus on the customer
    employee empowerment
    teamwork
    continuous improvement
  • benefits if focusing on quality assurance
    Increased customer loyalty
    competitive advantage
    charge a higher price
    fewer errors
  • Benefits if TQM
    increased sales and profits
    lower costs
    quality symbols
    marketing tool
    increased job satisfaction
    reduces costs
    teamwork
  • Stages in forming teams
    Forming
    storming
    nothing
    performing
  • benefits of teamwork for employee
    Increased motivation
    reduced absenteeism
    increased efficiencies / communications
    improved decision making
    more creative solutions
  • Benefits of teamwork for the business
    Intrapreneurship
    increased productivity
    increased sales and profit
    industrial relations
    coordination
    time management
    low labour turnover
  • How technology changes the file of management
    Marketing
    decision making
    production
    redundancies
    employee retention and motivation
  • I,pact of technology on personnel
    Changing nature of jobs
    mew types of jobs
    impact - broadens employee opportunities
    redundancies
    impact - lose their jobs
    teleworking
    impact- cost and hassle of commuting will be eliminated or reduced
  • Impact of technology on business costs
    investment in technology
    impact - increase cost for business
    better quality products
    impact - reduces cost as consumer becomes loyal to product
    impact on staff- may be able to make staff redundant
    may be higher training costs
    teleworking
    impact - reduces cost eg. stationary
    less travel
    impact - reduced cost as money isn't spent on travel
  • Impact of technology on business opportunities
    design
    increased sales
    direct marketing
    new products
  • Resistance to change
    Fear of losing their job
    fear of losing power
    fear of failure
    laziness
  • Strategies for managing change
    teamwork
    communication with staff
    teaching and development
    employee empowerment
    rewards
    employee participation
    funding
    negotiation
    patience
    consultation