TOURTAV REVIEWER

• Encode


  Manila - MNL
• Decode


  MNL - Manila
• IATA


  International Air Transport Association
• ICAO


  International Civil Aviation Organization
• Chicago Convention


  1944
• The first civil aviation agreement in the world
• The rules governing the aviation industry (1944-2019)
• After WWII, civil and commercial aviation soars
• Transatlantic Route was the most traveled air route (pass the atlantic ocean going to Europe)
• ICAO


  To administer different aeronautical activities which become a UN Agency, which controls how the agreements are carried out by the countries
• Pricing is in chaos, no pricing for the cost of tickets at that time
• To decide every rule and standards applied to civil aviation
• IATA was created


  1945
• To help ICAO answer some technical questions (how to make prices and rates predictable and cheaper and how to divide revenue from interlining journeys)
• Seasonality in terms of fares, rates


  Peak season more expensive tickets while lean seasons cheaper. Cheaper ang lean seasons because the higher the supply, the lower the demand. To entice travelers and passengers kasi wala masyadong bumibili.
• How to divide revenue from interlining journeys

  PAL sasakyan then when you reach the destination another airline naman. What about the income? Complicated.
• Addressed in the First Traffic Conference (400 resolutions including fare calculations, revenue allocations, baggage rule)
• Traffic Conference (TC)


  Flights that IATA is monitoring, madaming flights kasi ilang flights on 1 day depending on the country? MANY!
• Function of IATA


  To design & implement standards, improve passengers' experience. (ticket design is part of the responsibility of IATA.)
• IATA has 290 airlines from 120 countries about 82% of all scheduled air traffic
• IATA Codes


  Universally accepted designators required for: reservations, schedules, ticketing, documentation and basically everywhere the information about the airline or its flight is shared.

  
• All accounting documents used in ticketing and transaction operations systems used the standard IATA codes or prefix codes

  
• IATA grants baggage tag code - Ten digit numbers printed on bag tags for easier baggage handling at airports.
• Location Codes


  Used by airports & rail or ferry stations.
• Intermodal Journey


  Using train, ferry, airports.
• Intermodal Journey


  • Manila to Hong Kong using Cathay Pacific (CX), then HK going to Macau for a business meeting, using a ferry. Europe - Rail, Japan - bullet train and motorcoach.
• Tour Operator


  An organization, firm, or company who buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen (TMC).

  
• Tour Operators


  Primarily responsible for delivering and performing the services specified in a given package tour. They can provide these services themselves as some have their own cars and coaches, hotels, and other travel-related services or can obtain these from the other suppliers.

  
• Tour Operators


  Called manufacturers of tourism products because they assemble various travel components into a single package that is then sold to consumers/clients.

  
• Tour Operators


  Sometimes called "wholesalers" because they typically purchase travel-related services, such as accommodations, transportations, and activities, in bulk from various suppliers, such as hotels, airlines, and attractions. Tour operators buy these services at discounted rates and then package them together to create package tour, which they sell to travel agencies or directly to clients.

  
• TMC


  Travel Management Agency - retailers
• Tour operators can sell tour packages directly to their potential client as well as to their travel agent.
• Travel agents act as intermediaries, helping to promote and sell tour packages to a wider audience.
• Tour Operator


  A person or organization responsible for planning trips and holiday packages.

  
• Travel Agent


  An individual broker or an agency selling holiday packages.
• Inbound Tour Operators


  Also known as incoming tour operators. Technically, the operators who receive guests, clients/tourists, and handle arrangements in the host country.

  
• Outbound Tour Operators


  Tour operator who promote tours for foreign destinations, maybe business tour or leisure tour

  
• Domestic Tour Operators


  Assemble and combine tourist components into inclusive tours and sell it to the domestic travelers within the host country.

  
• Ground Operators/Destination Management Companies


  Commonly known as handling agencies and their main function is to organize tour arrangements for incoming tourists on the behalf of overseas operators.

  
• Feedback from clients after a tour


  Provide a feedback form to understand which aspects or components of the tour package make the client happy or unhappy, such as hotels, airlines, food, and other activities. This will help identify areas for improvement and that offer another package, "maam would you like to try our European Cruise or repeat business, or referral." Maintain your communication and build rapport.