Housekeeping POINTERS TO REVIEW

• butler - hotel personnel who provides personalized service to guests
• tactful – careful not to offend someone
• a butler may have responsibility over other staff
• eloquence - ability to write and speak well
• rapport - relationship of mutual understanding and trust
• hygiene - the science of preserving and protecting health
• A butler has the privilege of having the access to guests’ personal information. This information includes the following
• discretion – be careful about what you do or say to anyone
• luggage – the bags and suitcases that a guest carries
• A hotel or a guest-house is a large building with many rooms, where people can sleep when they are not at home.
• Small Hotel – 25 rooms or less

  Average Hotels – 26 to 99 rooms

  Above average Hotel – 100 – 299 rooms

  Large Hotel – 300 rooms and up
• Chain hotels - Chain hotels typically fall under a group of hotels operated by a company or owner.

  This is the most common type of Hotel
• Motels - The term “motel” evolved in the 1920s, long after the term hotel, and is a blend of the words “motor” and “hotel.”
• Resorts - usually a destination that attempts to provide travelers with everything they need in one location

  Often located in popular vacation destinations

  some resorts are all-inclusive, allowing travelers to pay one price for unlimited service.
• All-suites - Hotels in which all of the guest rooms are suites are commonly referred to as all-suite hotels.

  These hotels typically have “suites” in the name, making them easier for travelers to identify.
• Conference/ convention center hotels -Conference or convention center hotels are characterized by their combination of guest rooms and meeting space.
• Extended stay hotels - While many lodging options cater to overnight or short-term stays, some properties specialize in accommodating travelers looking for an extended stay. it's popular among business travelers and other individuals staying in one location for multiple days, weeks, or longer.
• Boutique hotels - Typically much smaller than the average chain hotel. Usually made up of 100 guest rooms or fewer Boutique hotels can be independently operated, or part of a chain, but they tend to cater to a specific audience Offer a unique style, and provide thoughtful services.
• Bunkhouses - Basic accommodations sporting bunk beds, or a barracks-like building style, are commonly referred to as bunkhouses.
• Bed and breakfasts - Typically smaller, privately-owned properties, the bed and breakfast is a favorite accommodation among travelers Known for providing a bed, as well as food services “BnBs” are operated by live-in innkeepers. Owners often live somewhere on-property or nearby.
• Eco hotels - Commonly referred to as a green hotel or sustainable hotel Type of hotel that puts a lot of focus on operating in an environmentally-friendly and sustainable manner.
• Casino hotels - Located in — you guessed it — casinos! They typically offer overnight guest rooms, access to an in-house casino Often include a variety of restaurants, bars, activities, and shopping options for guests
• Pop-up hotels - Temporary lodging options that “pop up” for a short period of time. Pop-up hotels are appealing to travelers seeking new experiences, or those who want to enjoy “untouched” locations.
• Pet-friendly hotels - Allow guests to bring their pets with them when they travel. Some of these properties charge a pet fee, Others allow complimentary pet stays.
• Roadhouses - Roadhouse is a term that was commonly used to refer to motels or small lodging options along the highway.
• Gastro hotels - Perfect for foodies Focused on providing travelers overnight accommodations coupled with fantastic food. Gastro hotels Usually on the smaller side with fewer than 50 rooms. Has only 17 rooms and takes special care creating culinary delights for guests who choose to book with them.
• Micro hotels - Small hotels. Designed for people who need a place to sleep
• Transit hotels - called airport hotels appeal to travelers with a flight to catch. Transit hotels are located inside of an airport typically close to a terminal and within a security checkpoint.
• Heritage hotels - These types of hotels are typically located in historically-significan t areas Have a direct connection to major events that shaped the local culture.
• Hostels - Term you may associate with backpacking across Europe, or similar travel styles Lodging options that appeal to travelers on a budget.
• Unique concept hotels - An exciting, fun, and unique type of hotel Allow travelers to fully immerse themselves in one-of-a-kind experiences.
• Hotel star ratings are an internationally - accepted indicator of a hotel's quality, cleanliness and standards. The higher the star rating the more you can expect from the hotel, with one star hotels offering a no frills stay and a five star hotel providing a high-end luxury experience
• 1-Star Hotel - simply a place to rest your head for the night
• 2-Star Hotel - offers the basic necessities of a bed and bathroom in each room may offer some limited amenities, like a television, phone, and closet.
• 3-Star Hotel - provides average amenities, higher quality service, physical attributes and design.
• 4-Star Hotel - offer loads of special services and amenities: including concierge services fine dining multiple pools and hot tubs high-class fitness centers bellhops
• 5-Star Hotel - a top-quality hotel offering exceptional luxury
• alcohol - chemical substance found in drinks such as beer, wine, and liquor. a distilled or fermented drink that can make you drunk. It is made by a chemical process called fermentation that uses sugars and yeast.
• Intoxication - Temporary and reversible condition that affects the central nervous system after a person ingests certain substances, such as alcohol or drugs. It affects judgment, the ability to think clearly, and change behavior.
• 0.02 – 0.05

  Alcohol’s effect is on the brain, leading to intoxication

  Initial effects: Lowered inhibitions, feel more socially at ease