English

• Communication


  Art of exchanging messages between two or more people
• Verbal communication


  Use of sounds and words to express yourself
• Non-verbal communication

  Transfer of information with the use of body language including eye contact, facial expression, gestures, and more
• Written communication


  The exchange of information, ideas, or messages through written language in the form of letters, emails, notes, and more
• Interpersonal communication


  Process by which people exchange information through verbal and non-verbal messages
• Repair breakdowns


  • "Could you repeat the question, please?"
  • "Sorry, I didn't hear what you said. Could you repeat? I'm a bit nervous."
  • "Pardon? Come again?"
• Repeat the question


  • "...Ummm. What's my favorite food?"
  • "Well... What is your favorite color? Ummm. What is my favorite color?..."
• Express lack of a clear opinion


  • "I'm afraid I don't know much about it."
  • "I have no clue/idea."
  • "Let me find out for you."
• Acknowledge other's ideas/opinions


  • "Hmm... I see your point."
  • "I agree with your opinion."
• Clarifying


  • "Do you mean...?"
  • "So are you saying that...?"
• Active listening/summarizing


  • Okay, so Maria, you think that ... and Jose, you said that...
  • Someone mentioned that...
• Backchannelling


  A way of showing a speaker that you are following what they are saying and understand, often through interjections like "I see", "yes", "OK" and "uhu"