Mr Collins

• Part time is when workers work for fewer hours than full time workers
• Seasonal employment is when workers work at specific times of the year
• Job share is when two part time workers share the work of a full time post
• Full time employment is when an employee workers the full working week
• Temporary employment is when a worker takes over an absent workers position for a period of time
• Casual employment is when workers are called when they are needed
• A job description states the tasks, responsibilities and hours of the job
• The person specification states the characteristics of the person needed for the job
• The laws are the sex discrimination act and the equal pay act and the race relations act
• Training is the process of increasing knowledge and learning new skills
• On the job training takes place in the workplace
• Off the job retraining takes place away from the work area
• Motivation is the desire to achieve a goal
• Maslow hierarchy of needs states that the basic needs of humans must be met before they can move on to the next level
• Herzbergs two factor theory states there are things in the workplace that will cause employee satisfaction and others that will cause dissatisfaction
• Taylor’s theory states for workers to be most efficient, jobs should be broken into simpler tasks
• Remuneration means salary
• Fringe benefits are perks above the normal wage for example, company car, housin, discounts
• Non finish coal benefits are given to staff which aren’t linked to money, for example job enrichment, job rotation
• tall structures mean more promotional opportunities and narrow span of control
• Flat structure means wider span of control and reduction in management costs
• In a centralised structure most decisions are make by senior managers
• In a decentralised structures decision making is passed down to local level managers
• Marketing is the process of identifying customers needs and satisfying them to make a profit
• Market orientates business is when the business focus on the needs of the customers when developing producst
• Product orientated business is when the business focuses on the design and manufacturing of the products rather than customer needs
• Market share is (total sales of business/ total sales in the market)*100
• A niche market is targeting a product or service at a small market segment
• Mass market is aiming a product at all or most of the market
• Market segmentation is the collection of individuals with similar characteristics of buying habits
• Types of market segmentation are: demographic, geographic, psychographic,
• Market research is the collection, presentation and analysis of information relating to the marketing of good and services
• Primary research means that research will be specific to business aims but it’s expensive
• Secondary research means information is already available and cheap but info might be outdated, misleading