business process

• Business Process Management (BPM)


  The discipline of improving a business process from end to end by analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it
• BPM


  • It is neither task management nor project management
  • It is focused more on repetitive and ongoing processes that follow a predictable pattern

  
• Goal of BPM

  • Reduce human error and miscommunication
  • Focus stakeholders on the requirements of their roles
• BPM is a systematic approach to improving a company's business processes

  
• BPM fosters collaboration between IT and business users to jointly build applications that effectively integrate people, process and information
• BPM gives an organization the ability to define, execute, manage and refine processes that involve human interaction, work with multiple applications, and handle dynamic process rule and changes

  
• Unmanaged, chaotic processes


  • Time wasted
  • More errors
  • Increased blame
  • Lack of data
  • Demoralized employees
• Reasons for BPM


  • The need to standardize the core business processes
  • The need to improve the communication efficiency in a globally dispersed organization
  • The need to compress business operation cycle time (process optimization)
  • The need to streamline the management process (monitoring, auditing, performance management)

  
• Benefits of using BPM


  • Improved Business Agility
  • Reduced Costs and Higher Revenues
  • Higher Efficiency
  • Better Visibility
  • Compliance, Safety and Security
• Understanding business processes is a critical step in system analysis and design
• Process modeling is a powerful means to communicating requirements with the users
• A good software will not help if the related processes are poorly designed
• Business process management systems (BPMSs) provide tools to conduct process analysis via simulation to improve process designs
• Use of Information Systems


  1. Represent the current (usually deficient) state As-Is process

  2. Redesign and improve the business process, called the To-Be process
• BPM Lifecycle


  1. Design

  2. Analyze

  3. Execute

  4. Monitor

  5. Optimize

  
• BPM Examples


  • HR: Automating the on-boarding process
• Tools to model business processes

  • Flowcharts
  • UML
• As-Is and To-Be scenarios


  1. Student Registration at the university

  2. Complaint management in a Municipal/ Local Council

  3. MC/ Application for de-registration of modules at the University