CQI Final

• IHI


  Institute for Healthcare Improvement (IT Safety and Quality)
• Role of patient feedback:

  Understand and avoid complaints , reduces malpractice
• Influence of safety & quality initiatives:

  Safety and Quality should be measured and reported
• Emergence of CAHPS for public reporting:

  Survey development and testing
• CAHPS


  Consumer Assessment of Healthcare Providers and Systems
• Advances in Data Analysis


  (Patients do not always have the same needs. Segmentation as a tool provides the ability to understand how well patient needs are being met for a particular cohort)
• Segmentation can occur based on:


  • Location of care

  • Team or individual who provided care

  • Processes involved in care

  • Population or clinical condition of the patient
• Leadership of an organization must commit to a visible approach to safety the best way to achieve a visible approach to safety is to?

  Conduct a consistent visit to units
• a culture in which every error or adverse event is analyzed as a systems problem?

  safety culture
• True or False: In healthcare, communication failures are often identified as leading contributing factors to patient safety errors

  True
• True or False: Changing culture and perceptions can happen relatively quickly and easily

  False
• True or False: Once an appointment is successfully implemented sustaining the improvement is usually an organic process that does not take too much work?

  False
• Most widely used survey to measure hospital patient experience is ?

  HCAHPS
• True or False: There is no such thing as too many scorecards ?

  False (less is more)
• If an organization employs evidence based leadership than ?

  the organization will become focused on the mission
• True or False: The student group defines quality as the culmination of everything that effects patients during their stay

  True